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THG3000 username / password anomaly

2 days ago I had the THG3000 installed for full fibre 900.All was going well until I changed the Username and Password. Username is 2 words no special characters. Password is 12  characters with 1 upper and a special character to meet the standards.T...

P3asa by 3: Seeker
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  • 12 replies
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Wi-Fi scheduling on the THG3000

I was using this facility last year and then turned it off. I recently turned it back on again, and it doesn't appear to work anymore – Wi-Fi continues to work through my specified 'off' period.Has this facility been disabled? I tried a firmware upda...

Bulk delete voicemail

I have an Xcover Pro 6 and would like to clear my voicemail (121) messages. There doesn't seem to be much information regarding this function. There isn't a visual voicemail service for Samsung - or at least for my phone - nor is there a specific fun...

Shelly EM Wi-Fi Connection Issue

Having just migrated my FTTP, BT to Vodafone this week have been re-configuring my mostly Wi-Fi connected Home Assistant devices to the THG3000 Hub.All successful with one exception, my Shelly EM (energy monitor) which for some reason refuses to conn...

tiffy by 3: Seeker
  • 76 Views
  • 6 replies
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Seeking

Hi Team,As an electrical engineering student and having a keen interest in telecommunication, I am writing a research paper on the top telecommunication products currently available in the market. After careful consideration, I selected Ericsson as a...

RPI Price Rise 2024-25

Folks,I took out a new SIM Only plan on the 28th March 2024. The reseller claimed there would be no price rise this year, i.e. not until 2025 as we were past the cut off date for price increases applicable to new contracts. Unfortunately I’m not now ...

Tweever by 2: Seeker
  • 27 Views
  • 0 replies
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Subscription cancel

Hi, I have just upgraded my plan, which includes entertainment again. However I have been told I need to cancel the old subscription before I activate the new one. Every page I have been sent to cancel with doesn’t work! Please can someone help me ca...

Jessrach by 2: Seeker
  • 33 Views
  • 1 replies
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High Ping query: CityFibre Pro II 900mb

Hi, I am a new customer who has just migrated in from Virgin Media's Gig1 product which had terrible ping results amongst other issues and hence why I left as soon as City Fibre connected my street here in Glasgow. One advantage of the move to FTTP w...

aidej by 3: Seeker
  • 9555 Views
  • 27 replies
  • 1 thanks

Latest from our Blog

Mobile Voice Calls

We had a technical issue affecting mobile voice calls earlier today, our recovery plan is fully in place and usual service has been restored. We will be monitoring the situation closely.

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Mobile Voice Calls

We are aware that some customers are experiencing issues making mobile voice calls. Our team continues to work on fixing the problem, which stems from a technical fault in our network. We're sorry for...

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Samsung Galaxy S24 Ultra

Taylor Deeley, Trainer from Samsung UK, introduces the Samsung Galaxy S24 Ultra. This AI phone takes bright and sharp images, even at night. Plus, benefit from the convenience of Galaxy AI. https://ww...

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Intermittent Network Issues Resolved

Good afternoon, We can confirm that the network issue experienced by some customers this morning has been fixed and normal service has resumed. We’re sorry for the inconvenience.

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