Community home

Browse the Community

The UK’s Best Phone Buy-Back Price Guarantee only with Vodafone

Lost, or had your iPhone stolen?

I lived overseas for a couple of years about 10 years ago and I just found my phone. It says I need the PUK code, but I've been having a hard time calling for the code. Is there an email or an easier way to get this code? I don't have the contract or...

SecureNet

I’ve been paying for Securenet for years on 2 phones with not a single bit of evidence to show it is doing anything. The app doesn’t load either. I called Customer Service to ask about how I get the app working and she said you can’t - there is no t...

Ultra Hub Rebooting

Hi,I've recently received my Ultra Hub router and have been having consistent connection drops every couple of hours.I think I've narrowed down the issue but I'm hoping someone can sanity check what I'm seeing:Every couple of hours the internet drops...

New password 5ghz mobile hotspot

How (if I can) do I change the password for my 5ghz mobile hotspot please?

Vodafone appalling customer care, can’t wait to leave!

So I’ve been a customer with Vodafone for many years. I have my landline with Vodafone, My home fibre broadband, My Apple Watch contract, And four Sim contracts for my whole family. I pay well over £100 a month. Also I have purchased a few thousand p...

messi01

Resolved! Am I wanting too much? Technical issue caused further problems

Hi all,I recently had a Vodafone complaint closed in relation to my monthly plans.Long story short there was a technical issue from Vodafones side which caused my account to reflect as not paying bills on time. I saw this in time and questioned it, t...

Constant wifi drops ....query smart meter

Hi,I wanted to know if anyone else had had a similar experience to us.We used to have a reliable DSL connection in a medium sized terraced house, the wifi covered the whole house, numerous devices all relatively stable.The all of a sudden our wifi wo...

My new 5G mobile hotspot hasn't been activated

I had a new 5G mobile hotspot delivered on Tuesday, but unfortunately it's showing as "limited service". Having spent several hours going back and forth with telephone and live chat advisors, I believe it's because the web order also included home br...