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5G Not Provisioned

Hi - I have an IPhone 15 Pro Max - I don’t live in a 5g area - currently sat in a 5g area, with no access to 5g. would appreciate any ideas - or somebody checking it has been provisioned.Having received my price increases, talking about investment i...

Landline phone with own router on FTTP

Just got FTTP and everything is working fine off the VF router. Phone lines are plugged into the VF router, VF router's WiFi is switched off. 3rd party Mesh has been switched to Bridge mode and plugged into the VF's ethernet port.However I am shocked...

VOIP settings

I recently moved to the Xtra package, on receipt of my new Vodafone router I found the UI clunky and the speed dismal, I have been with Vodafone for many years and always used a TP Link router, I had forgotten just how bad the OE router is. I hunted ...

Constant wifi drops ....query smart meter

Hi,I wanted to know if anyone else had had a similar experience to us.We used to have a reliable DSL connection in a medium sized terraced house, the wifi covered the whole house, numerous devices all relatively stable.The all of a sudden our wifi wo...

SecureNet

I’ve been paying for Securenet for years on 2 phones with not a single bit of evidence to show it is doing anything. The app doesn’t load either. I called Customer Service to ask about how I get the app working and she said you can’t - there is no t...

Ultra Hub High Pitched Noise

Hi,We have Vodafone Pro II Full Fibre 500 and we’re using the supplied Ultra Hub.I’ve noticed that the Ultra Hub is constantly making a high-pitched noise, which is very annoying as the router is located within a bedroom. The noise is so high-pitched...

Dreamlab app issues Ipad

The following is for the dreamlab support team.I can leave my Ipad running the dreamlab app for hours, without it making any progress at all or very little progress, depending on the project I’m supporting, compared to the same projects on my Android...

Ultra Hub Rebooting

Hi,I've recently received my Ultra Hub router and have been having consistent connection drops every couple of hours.I think I've narrowed down the issue but I'm hoping someone can sanity check what I'm seeing:Every couple of hours the internet drops...

PUK Code

I lived overseas for a couple of years about 10 years ago and I just found my phone. It says I need the PUK code, but I've been having a hard time calling for the code. Is there an email or an easier way to get this code? I don't have the contract or...