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Failed number port

I am absolutely livid about the complete mess surrounding the porting of my LYCAMOBILE number to Vodafone. Despite assurances that the process would be completed last week Tuesday , April 09 , 2024, my phone is still useless today, on week later. I'v...

VOIP/Digital landline migration

Hello I'm shortly due to have my Vodafone landline migrated to a SOGEA Fibre 1 connection which means that my current landline supplied via overhead Dropwire will migrate to be ported onto VoIP. I've received the RJ11 to BT female adapter and it shou...

My digital voice phone has not been working for nearly two weeks. Where can I report it?

My digital voice phone has not been working for nearly two weeks. Where can I report it? Tobi is absolutely useless. Can anyone help me please?

High Ping query: CityFibre Pro II 900mb

Hi, I am a new customer who has just migrated in from Virgin Media's Gig1 product which had terrible ping results amongst other issues and hence why I left as soon as City Fibre connected my street here in Glasgow. One advantage of the move to FTTP w...

Vodafone Broadband App - Firmware Page Blocker

My Pro 2 500 Broadband has just been installed. I have downloaded the app and logged in. However after selecting set up, a page comes up entitled Firmware and I can't proceed beyond this. Has anyone else had this. Should the firmware be updated on th...

Router kicking off devices

Just got Vodafone superfast broadband but seem to have an issue with router. Got four devices that I know of that are having issues. Buffalo Nas drive connected by wired cat 6, randomly disappears and I'm unable to re- connect. If I reboot router it...

Constant wifi drops ....query smart meter

Hi,I wanted to know if anyone else had had a similar experience to us.We used to have a reliable DSL connection in a medium sized terraced house, the wifi covered the whole house, numerous devices all relatively stable.The all of a sudden our wifi wo...

Constant Drop Outs

Unsure if others have experienced the same issue as I have however I would like to put this here to warn other potential customers in the future.My broadband was years ago on ADSL, slow but stable. When upgraded to FTTC back in 2018 with another prov...

Resolved! How long are top up vouchers valid for?

Hello, please could you tell me how long Vodaphone mobile broadband top up vouchers are valid for, before they are loaded onto the dongle.Thank you.

Fibre Home Broadband new contract keeps getting cancelled.

What's going on Vodaphone? You are advertised as a City Fibre agent in our area. As an existing mobile phone customer with several sims & data sims on our contract, we are trying to add the full fibre broadband.The first time I applied, I heard nothi...