About the community and latest Vodafone news

[MattJ]

Hi

Thanks for taking the time to head over to this page.

We’ve probably already spoken on Twitter or right here on the eForum if you're reading this. We’re now going to need a few more details from you and it’s easier and safer to give us your information over the Vodafone.co.uk website rather than via a tweet or forum post..

To take advantage of one of our great Twitter/eForum Exclusive offers we've included a template for you to copy and paste into the email (below).

Please fill in the blanks and we'll be in touch with you as soon as we possibly can. If you're contacting us about a promotion, fill in as many appropriate fields as possible and include the promotional tweet in the body of the text.

If you're contacting us after a post on the eForum, please include the thread ID in your template below:

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Please use our Contact us Form here

Please ignore the Web Chat option, scroll down and fill in the following information:

Please set the subject as: MMM135.

Send and allow a minimum 48 hour timescale. We aim to contact you sooner than this, but as soon as we reach your email we'll call. We're very popular at the moment, so don't be surprised if it takes a few days for us to get back to you.

Hi, 

I'd like to talk to you about an upgrade/new connection with Vodafone.*delete as applicable

Here are my details:

Name:
Twitter username:

eForum username: 

eForum Thread ID (If applicable)

Your mobile number or account number:
Alternative contact number:
The phone I would like is:
Do you want an 12 or 24 month commitment?

(We no longer offer 18 month commitments)
I require insurance for the new device:

Can we call you on bank holiday Monday?

If the phone you want is out of stock, we'll email you to confirm this and keep your details. As soon as the stock is available, we'll call you. Please make sure if you want a specific colour that you indicate this.

If you’re unable to access the Contact Us form, please email a contact number we can call you on to customer.care@help.vodafone.co.uk, also including the MMM135 code in the subject line, your forum username and a link to your post. Please don’t include any other information if you contact us in this way, we’ll need to confirm security information and handle your query over the phone.

I am a new customer to Vodafone moving from: 
I would like to use my PAC (Porting Authorisation Code) so I can keep my number:

I look forward to hearing from you.

Thanks.
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What happens from here?

Step 1: Use the email and template provided above in your email message

Step 2: Enter the Subject line as MMM135

Step 3: Fill in the template

Step 4: Send and allow a minimum 48 hour timescale. We are available Monday to Friday 8.00am to 8.00pm.

We aim to get back to you much sooner but during peak periods we may not be able to respond immediately.

We're incredibly popular at the moment, so if you don't hear back right away, please do bear with us.

Be aware that if you don’t fill in as many fields as you can when sending your contact form, we may need to ask for additional information when we call. We’ll be in touch as soon as possible. 

Our office hours are 8am to 8pm Monday- Friday. 

Once we have this information we'll call you as soon as possible to discuss the options with you. If for any reason we can't get through, we'll drop you an email to let you know we've called and leave a voice mail message where possible. If it's more convenient for you, you can also message us on Twitter @VodafoneUKdeals

Many thanks,

Web Relations Team

Vodafone UK