01-06-2010 02:24 PM - last edited on 04-11-2013 08:21 AM by Ian_C
Thanks for taking the time to head over to this page.
We’ve probably already spoken on Twitter or right here on the eForum if you're reading this. We’re now going to need a few more details from you and it’s easier and safer to give us your information over the Vodafone.co.uk website rather than via a tweet or forum post..
We've included a template for you to copy and paste into the email (below).
Please fill in the blanks and we'll be in touch with you as soon as we possibly can.
If you're contacting us after a post on the eForum, please include the thread ID in your template below:
Please use our Contact us Form here
Please ignore the Web Chat option, scroll down and fill in the following information:
Please set the subject as: MMM135. If you don't we won't get your email.
Send and allow a minimum 48 hour timescale. We aim to contact you sooner than this, but as soon as we reach your email we'll call. We're very popular at the moment, so don't be surprised if it takes a few days for us to get back to you.
If you get an email autoresponse with a reference number, that means we're waiting to work your email and call.
If you wish to upgrade to the Samsung Galaxy S3 and S4, you can do so online. We're unable to arrange an upgrade for you.
I'd like to talk to you about an upgrade/new connection with Vodafone.*delete as applicable
Here are my details:
eForum Thread ID (If applicable)
Your mobile number or account number:
Alternative contact number:
The phone I would like is:
Do you want an 12 or 24 month commitment?
(We no longer offer 18 month commitments)
I require insurance for the new device:
If the phone you want is out of stock, we'll email you to confirm this and keep your details. As soon as the stock is available, we'll call you. Please make sure if you want a specific colour that you indicate this.
The SIM Only plans we have available match those online. We're not able to offer anything else apart from these.
What happens from here?
Step 1: Use the email and template provided above in your email message
Step 2: Enter the Subject line as MMM135. If you don't include this, we won't get your email.
Step 3: Fill in the template
Step 4: Send and allow a minimum 48 hour timescale. We are available Monday to Friday.
We aim to get back to you much sooner but during peak periods we may not be able to respond immediately.
We're incredibly popular at the moment, so if you don't hear back right away, please do bear with us.
Be aware that if you don’t fill in as many fields as you can when sending your contact form, we may need to ask for additional information when we call. We’ll be in touch as soon as possible.
Once we have this information we'll call you as soon as possible to discuss the options with you. If for any reason we can't get through, we'll leave a voice mail message where possible. If it's more convenient for you, you can also message us on Twitter @VodafoneUKdeals. This is the quickest way to arrange a callback.
Social Media team