04-08-2015 01:58 PM
Welcome to the Vodafone community.
We’re here to provide great customer service and support to Vodafone customers and other mobile users.
We love being part of this brilliant community, where we’re joined by some of the most helpful people on the web.
We also offer support on other sites where you may not expect to find an official company representative, including Facebook, Twitter, personal blogs and other forums.
We’re a small team which means that wherever you seek help from us, you’re guaranteed a personalised and friendly approach from a familiar name. The team has a wide range of knowledge and experience within Vodafone, meaning you get great support on all subjects.
We’re happy to help any customer of any network and whenever we spot someone needing support, we’ll be there. We’ll always say who we are and why we’re offering to help.
For more information about each team member, take a look at our profile posts below.
13-05-2014 04:09 PM - last edited on 02-10-2015 09:49 AM by Rahim
Birthday: 29th April
Home Town: Was Dover, now in sunny Stoke-on-Trent but been all over in between
Music: Shouty stuff like Avenged Sevenfold, Five Finger Death Punch, Trivium as well as the classics like Black Sabbath, Iron Maiden, Guns’n’Roses and Metallica to name but a few.
Books: I like Autobiographies like Steven Gerrard and Phil Taylor as well as Graphic novels like Batman and many others (I’m a big kid really).
Movies: The latest versions of Batman have been epic like a lot of the super hero movies, but I also like good old action films and ones with a twist. Love a good horror too (but only when the Mrs is out).
Television: Dexter, Breaking Bad, and Sons of Anarchy mainly, but I’m a former chef so I do watch a lot like Masterchef, Kitchen nightmares and so on.
Sport: I play darts really enthusiastically if not accurately a few times a week, a proper football fan following the mighty Liverpool, and I like the odd rugby match as well.
Websites: To be honest I’m a secret shopper (I hide things from the better half) so eBay is used a lot, and I like to keep up on Sky Sports and Sky News.
Hobbies. Darts, I’m a bit of an online gamer on things like FIFA, Forza, Titanfall and Battlefield through the Xbox One.
There’s nothing better than getting out to live gigs, and you’ll often find me and Phil Wilson at these around Manchester and Birmingham, probably close to a mosh pit with the bands we go and see.
Pets: Got some Tropical Fish (they don’t need walking much).
Favourite phone ever: Got to be the Bat Phone from the old TV series, you don’t get red one touch phones anymore (maybe that’s the next big thing?).
About me: I struggle to take anything too seriously, so quite the joker within the team (and can push my manager to the limit).
I started out as a chef, working in France and some very established restaurants, but I’m from Dover and the life at sea runs through the family, so I joined the Merchant Navy as a Marine Engineer until the pull of home comforts (and the Mrs) bought me back to Stoke.
Background within Vodafone: I was lucky enough to get a job in sales with this fantastic company and progressed through to managing teams and training, but when the opportunity to use my experience came up with the best department, there wasn’t time to think before I’d applied.
13-05-2014 04:17 PM - edited 03-11-2016 11:26 AM
Birthday: 4 August
Home Town: Stoke-on-Trent
Music: I have a very wide music taste but I mostly listen to the radio. My favourite artists include Take That, Fall Out Boy, Meatloaf and my all time favourite - Bon Jovi!
Books: I like to vary what I read but some of my faves are Cecelia Ahern, Lee Child, Michael Connelly, Victoria Hislop and Peter James
Movies: Sliding Doors, Anchorman, The Matrix (the first one), Fight Club, Shogun Assassin, Hot Fuzz.
Television: I watch most soaps and absolutely love the ITV dramas. Other shows include Orange Is The New Black, House of Cards, Black Mirror, Orphan Black and Big Bang Theory.
Sport: I enjoy watching Rugby Union, Moto GP and Snooker (especially Ronnie O'Sullivan).
Hobbies: Seeing friends, having fun and going on day trips.
Favourite phone ever: Samsung Galaxy S7 Edge
I like being around my friends and having fun. I'm a very sociable person, but I also enjoy going on day trips and having short breaks away on my own.
Background within Vodafone:
I joined Vodafone in 2005 as part of an Email team. I then moved into Customer Relations followed by the eForum back in 2008 - now I'm in the fabulous Social Media team!
13-05-2014 04:24 PM - edited 13-01-2017 07:29 PM
Birthday: 15th December
Home Town: Stoke
Music: Enrique Iglesias, Will Young, Muse, Of monsters and men, anything from the 80's and 90's
Books: Twilight saga, House of Nights, True Blood (Anything vampire related)
Movies: Muriel’s wedding, Green Mile, Disney movies my favourite is The Little Mermaid.
Television: Vampire Diaries, The Originals, Downton Abbey, Coronation Street, Hells Kitchen, The Great British Bake off, Anything Ant and Dec related
Hobbies: I love anything Disney.
Pets: Dog called Cysco
Favourite phone ever: iPhone
Background within Vodafone:
I joined Vodafone in 2002. I became a Team Manager in 2003. I have worked in various departments within Customer Care. I am now the Team Manager of the Social Media team.
14-05-2014 09:21 AM - last edited on 02-10-2015 09:50 AM by Rahim
Birthday: 24th July
Home Town: Stoke on Trent
Music: Ed Sheeran, Damien Rice, Jason Mraz, Maklemore, Wretch 32
Books: The Inheritance Cycle, Harry Potter, 1984, Jack Reacher, The Hunger Games, Hitchhikers Guide to the Galaxy
Movies: Lord of the rings, The Dark Knight, Back to the Future, Ghost Busters, Mulan
Television: The Mentalist, TNG, DS9, The Office (American), Frasier
Sport: Football (Stoke City), F1 (McLaren)
Websites: guardian.com/uk, Football365, Etsy
Hobbies: Gaming (Mass Effect, TES, COD), TV, Watching stand up (Bo Burnham is amazing!)
Pets: A Westie named Bilbo
Favourite phone ever: iPhone 4S
About me: I love having fun and hope to stay young at heart even when I grow old. I like to travel, love Disney World and I've been married since 2005.
Background within Vodafone: I have been with Vodafone since 2004 in multiple departments but the forum is my home and I’ve now been here for over five years.
14-05-2014 10:02 AM - last edited on 02-10-2015 09:51 AM by Rahim
Birthday: 13th July
Home Town: Wrexham
Music: Evanescence, Paramore, Sinch, Ben Howard, Damien Rice, Lisa Hannigan, Maria Mena, P!nk, Stone Sour, Danny Elfman, Jason Mraz, Macklemore, Ed Sheeran, Disturbed and some 80s cheese!
Books: Inheritance Cycle, Memoirs of a Geisha, His Dark Materials Trilogy, The Hunger Games, Harry Potter, Pride and Prejudice, Jane Eyre, American Gods, The Book Thief and Nine Princes in Amber. Do comics count? If so I love Invincible too!
Movies: Anything Disney, Anchorman, The Hunger Games, Serenity, Pretty Woman, Inception, North by Northwest, anything with Audrey Hepburn.
Television: Firefly, The Mentalist, Bones, Modern Family, Avatar The Legend of Aang, Avatar The Legend of Korra, Person of Interest. TNG, DS9, SG1, Judge Judy (she IS the law!) and Suits
Websites: DeviantArt, Unreality Mag, Cracked
Hobbies: Movies, games, reading, drawing and painting. I’ve just discovered baking which @JD is very pleased about
Pets: Bilbo the dog and Star the cat
Favourite phone ever: Samsung D500
About me: I have very eclectic tastes as you can see! The most important thing to me is my family and I love nothing more than cuddling up in front of the TV with a film or good TV series. If I’m not doing that then I’m probably gaming (Mass Effect, Skyrim, Fable, Harry Potter) or reading. At the weekend I bake. @Kay, @JD and @Simon have also had some epic game nights either with Rock Band or board games – I am master of The Chase after several drinks!
Background within Vodafone: I’m a bit of a veteran. I started working in customer service before moving to technical support. From there I moved to the forum where I pioneered our Facebook and Twitter pages. I later went on to manage the team before taking on my current job of Content Coordinator. Working at Vodafone was my first job as a teenager and almost 10 years later I can’t see myself anywhere else.
14-05-2014 10:04 AM - last edited on 02-10-2015 09:51 AM by Rahim
Birthday: 30th October
Home Town: Stoke
Music: U2, Queen, Coldplay
Books: John Grisham, Jeffrey Deaver, autobiographies
Television: Law and Order Criminal Intent, CSI, most property programmes
Sport: Football, Rugby Union, Cricket, Tennis
Hobbies: Reading, Sport (watching)
I'm very much a family man. Have been married for over 4 years and have a little girl who keeps me very much occupied when I'm not at work.
Background within Vodafone:
Spent that majority of my time within Customer Relations before moving to the eForum in April 2008 and have been in Web Relations since June 2009.
14-05-2014 10:12 AM - last edited on 02-10-2015 09:51 AM by Rahim
Home Town: Sunny Stoke
Music: Don’t have a particular genre, like listening to anything with a good beat.
Books: Love all the Twilight books by Stephanie Meyer
Movies: Twilight saga, Home Alone, Beauty & the beast and the odd bolloywood movie
Television: Love all soaps Eastenders, Corrie and Emmerdale
Sport: I have two brothers, so growing up I've got used to watching wrestling, footy and cricket. Don't mind watching the odd IPL match.
Websites: Facebook, Twitter, Instagram and Spotify are used on a daily basis!
Hobbies: Enjoy eating out with friends, visiting new places. Love shopping with a passion.
Favourite phone ever: My Nokia 8310 with interchangeable covers, I had one for every day of the week!
I’m a smiley 28 year old girly girl that likes all things that sparkle. I love jewellery and painting my nails. I have over 60 bottles of nail varnish!
Background within Vodafone:
I’ve been working for Vodafone for nearly 6 years now. I started off within the Credit & Collections department and then joined the eForum.
14-05-2014 10:16 AM - last edited on 02-10-2015 09:52 AM by Rahim
Birthday: 28 December 1981
Home Town: Stoke-on-Trent
Music: Guns 'n' Roses, Velvet Revolver, Trivium, Disturbed, Iron Maiden and most things 'screamy'.
Books: Anything by Stephen King, Terry Pratchett and Dan Brown
Movies: The Lost Boys, The Dark Knight, Donnie Darko
Television: A lot of American series dramas especially 24, Prison Break, Arrow and The Walking Dead.
Sport: Not for me, however I can be found in a pub during the world cup
Websites: Play.com, Amazon, Facebook
Hobbies: Socialising and drinking, cinema and gaming (PS3)
Pets: Two cats - Splodge and Charlie
Favourite phone ever: Sony K800i
About me: I'd love to travel the world and have a great interest in everything Egypt related. I've been down the Nile and now I'd love to visit the pyramids. I like to relax with a pint of Guinness whilst watching TV with friends.
Background within Vodafone: I have 12 months experience in Customer Care, 4 years in sales, and I've been in this team for 3 years. I was officially promoted to Team Manager in November 2013 and I'm loving every minute of it.
14-05-2014 10:40 AM - last edited on 02-10-2015 09:52 AM by Rahim
Birthday: 22 March 1984
Home town: Stoke
Music: I've got a wide range of muisc tastes, including House, R&B and local band Delemere
Books: I only tend to read whilst on holidays so whatever I pick up from the airport
Movies: Taken, Man on fire and chick flicks
Television: I get addicted to reality tv shows, Rick Steins cookery, The Walking Dead and anything with Carl Pilkinton in it
Websites: Facebook, Pinterest, Secret escapes and Sky News
Favourite Phone: Samsung Galaxy S4
Hobbies: I love to spend time with my family and boyfriend, eating/drinking out with friends, lots of shopping trips and sunny holidays
Pets: A fluffy little 9 month Cavachon called Peach
Background within Vodafone: I joined Vodafone as a customer service advisor back in 2002. Since then I've worked within various different customer service departments, moved to sales for a few years . In December I joined the Social media team
12-05-2015 09:43 AM - last edited on 02-10-2015 09:53 AM by Rahim
Birthday: 9 November
Home Town: Stoke On Trent
Music: I like quite a wide range of musical Genres and will try and listen to anything once. A few favourite artists are Prince, Kanye West, Arctic Monkeys and The White Stripes.
Books: Think my book choices are as varied as my musical choices. A few books that stand out are The Wasp Factory and Train Spotting but I do enjoy reading footballers autobiographies.
Movies: I enjoy the current Marvel movies such as the Iron Man and Avengers movies. I also love Alfred Hitchcock’s movies, my all-time favourite films are Taxi Driver and Birds.
Television: I don’t really watch much TV but I do like the Walking Dead, Marvel’s agent of shield and The last Leg.
Websites: I check the BBC and Sky Sports sites for football news and gossip.
Hobbies: I enjoy cycling and I’m a bit football crazy and have been a Liverpool fan since I was a young boy. I also enjoy going to the cinema and listening to music.
Pets: I have a German Shepard, Tri-colour Collie, Burmese mountain dog Cross breed by the name of Suarez. (My son originally called him Torres but he changed it when Torres moved to Chelsea).
Favourite phone ever: Sony Xperia Z3
About me: I’ve been married for 17 years and I have a 2 Kids a son and daughter. I enjoy spending time with my family, like to get outdoors and spend a quite a bit of my spare time in my garden (not always with successful results).
Background within Vodafone: I started working for Vodafone in 2011 as a corporate customer services advisor.
15-05-2015 01:49 PM - last edited on 02-10-2015 09:53 AM by Rahim
Birthday: August 24th
Home Town: Loggerheads
Music: I listen to a bit of everything but my favourites include Alexisonfire, Fall out boy, Circa Survive, Thrice and System of a Down
Books: I like a good crime novel
Movies: My taste in films is pretty varied. My old school faves include Die Hard (1&2), Bridget Jones Diary and Toy Story and recently I loved Gone Girl and Wolf of Wall Street.
Television: I love getting stuck into a good series like Breaking Bad, Dexter, Suits, House, Orange is the New Black. My guilty TV pleasure is reality shows so you will find me watching Big Brother and Made in Chelsea (not even sorry). I also love game shows. I watch too much TV.
Websites: I like keeping up to date with all the celeb gossip on the Daily Mail app. I also spend way too much time looking at things I can’t afford on ASOS.
Hobbies: Drawing and painting, swimming, cooking, going to gigs (not all at the same time)
Favourite phone ever: My little old Samsung flip phone
About me: I don’t take myself too seriously, I love having a laugh (even if it is at my own expense). You’ll usually find me out and about with friends, any excuse for a get together. I love going on holiday, especially sunny places where all there is to do is sit on a beach with a cocktail. I enjoy cooking and like to think I’m pretty good at it, although you’d have to ask my boyfriend if that’s actually true.
Background within Vodafone: Before coming to Vodafone in 2015 I worked for a personalised gift company, painting glass and ceramics (which I still enjoy doing in my spare time). Before that I worked in gaming and before that I was in retail, so quite varied!
02-10-2015 09:48 AM
Birthday: 4th February
Home Town: Newcastle-Under-Lyme
Music: Hot since 82, Mumford and Sons, Oliver Helden, Ben Howard, Little Comets, Fleetwood Mac, Nero, Duke Dumont and Annie Mac.
Books: Not a massive reader however I loved reading the Harry Potter books growing up and enjoy a good autobiography.
Movies: Goodfellas, Casino, Interstellar, The Grand Budapest Hotel, Chef, Rocky 1-5 (Not a fan the 6th), No country for old men and pretty much anything animated.
Television: Walking Dead, Breaking Bad, Grand Designs, Eastenders (Grew up watching it lol), Top Gear, Daredevil, Still Game, Impractical Jokers, 24, Ballers and most of the series that are coming out of Netflix.
Sport: Football, Rugby, Tennis and Golf.
Websites: BBC News, Sky Sports, Facebook and Twitter
Hobbies. Dog walking, Cinema, Gym, Eating out and socialising with friends.
Pets: 8 month old Cavachon called Trixie
Favourite phone ever: Sony Walkman W850i
About me: I am a fairly laid back guy who enjoys socialising with friends inside and outside of work and having a laugh.
Background within Vodafone: I started at Vodafone back in March 2013 and have been working as a customer service advisor within corporate, and am excited to start my new role in Social Media.
02-10-2015 10:00 AM - edited 01-11-2016 04:24 PM
Birthday: 27th September
Home Town: Stoke (Newchapel)
Music: House, sub soul and indie (feel good music, not techno spaceship music)
Books: I only read books when I was at school. Of Mice and Men was my favourite though!
Movies: Comedy ,Sports, Super Hero Movies and War
Television: Mainly Documentaries- Pawn stars, BearGrylls, Mountain Men, Fast and Loud, duck dynasy.
Sport: Mainly Football, Watch Tennis and Gran Prix when the big events are on
Websites: Shopping websites mainly, ASOS, Zee and Co, Cruise, Terraces ETC
Hobbies. I play football three times a week and gym twice, socialising with friends and going to different city for events like boxing and darts.
Pets: One 14 month Siberian husky called Cody, and one 4 month only German Sheppard called Reggie
Favourite phone ever: Sony Ericson K750i
About me: I’m 22 years old and have Lived in Newchapel all my life. I live with my mum and have 1 brother called Jay who also works here at Vodafone. I have worked at Vodafone for four years in sales and coaching/team leader roles. Love arranging holidays/days out anytime that are available to make the most of my spare time. I also have a ridiculous phobia of spiders on open sea water.
20-01-2016 05:20 PM - last edited on 21-01-2016 11:51 AM by JD
Birthday: 11th April
Home Town: Manchester
Music: I enjoy a variety of music across many generations from 80’s all the way to current music. A few key artists for me would be; Michael Jackson, Paolo Nutini, Mura Masa and just to throw in a band The 1975.
Books: I have the Kindle app on my iPad and I really enjoy the free book section. This has introduced me to quite unknown authors like Quinn Loftis who writes supernatural books. I also love the Harry Potter and The Hunger Games books.
Movies: Due to watching too many movies and on a regular basis this could change almost daily. At the moment I’m captivated by Big Hero 6. My long standing go-to films are Labyrinth, My Neighbour Totoro, The Lion King and Spirited Away.
Television: I actually don’t watch that much TV as it’s normally used for films or the PS4. I do watch a few Netflix series if I get the TV to myself or watch via the app which has meant I’m more of a Netflix binger. The ones that had me hooked were, Bates Motel, Hemlock Grove, Orange is the new black and strangely Pretty Little Liars.
Sport: Anything with a steering wheel. I adore cars and driving and religiously follow the F1. I’m not a huge football fan but I do watch every televised Arsenal game.
Hobbies: In my spare time I’m a photographer, I prefer still life, landscape and wildlife. I normally end up doing infant and child photography for friends and family with my mobile studio. If I can book space on the PS4 I’ll dust off my ESO or Dragon Age until I’m kicked off by the other half.
Pets: 2 indoor Bengal cats. One who loves the sound of his own voice and believes you should, too. Luckily, the younger of the two can’t meow so there’s not much competition.
Favourite phone ever: Samsung Galaxy S6 Edge
About me: I live with my other half and 2 naughty cats, if we’re not watching a film, chasing the cats out of the kitchen or working we’ll be out trying new food, seeing friends/family or at a car show/race track. I’d like to spend more time out of the country over the next few years ideally going back to Germany or Holland for holidays.
23-08-2016 03:40 PM
Birthday: 19th November
Home Town: Salisbury
Music: Blink-182, A Day To Remember, Neck Deep, Enter Shikari etc.
Books: Neil Gaiman, Jon Ronson, Sergei Lukyanenko books as well as a lot of Manga
Movies: Interstellar, The Imitation Game….the list is pretty long.
Television: Game of Thrones, Big Bang Theory but I mostly watch Anime.
Websites: lolesports.com, Facebook, YouTube and many many more.
Hobbies: League of Legends, PC/Console Gaming, Skiing, Overwatch and a few others.
Pets: I have 2 cats. A black and white boy called Charlie and a tabby girl called Lily.
Favourite phone ever: Nokia 1100 as it was the first phone I ever owned.
About me: In my spare time I play a lot of computer games but mostly stick to League of Legends. It’s well known and massive in the up and coming eSports scene with 67 million active players worldwide. The highest rank I've achieved was being in my promotional series for Platinum 1 which put me in the top 2.5% of players.
I also have 2 cats to look after that love to chew through my internet cable on a monthly basis.
10-11-2016 03:34 PM - edited 17-11-2016 12:03 PM
Birthday: 7 September
Music: Everything from James lenon to Arctic monkeys to Avril lavigne to Top 40 to Panic at the disco to Eminem :-)
Books - Harry potter, Game of Thrones and any non fiction
Movies - DISNEY is my life :-) I will watch anything but horrors
Television: Game of Thrones, The Walking Dead, NCIS, all the CSI series, Home and Away, Under the Dome, Revenge and The 100
Websites: Facebook, Snapchat and Instagram
Hobbies: The gym, Dancing and spending time with my friends and family
Pets: I have a staffy dog and a bearded Dragon called Beatrice :-)
Favourite phone: Huawei p9
About me: I am a very laid back person, love my family and have just become an aunty to a set of beautiful twin nieces :-) recently engaged and planning a wedding :-)
10-11-2016 03:36 PM - edited 17-11-2016 12:04 PM
Birthday: 9 January
Music: R&B, Dance, anything that makes the UK top 40 really
Books: Dan Brown's Inferno, The Girl on the Train, The Left hand of God (some of my favourites but I could go on)
Movies: Pan's Labyrinth (absolute favourtie), No country for old men, Waterworld, Shawshank Redemption, Man on Fire, Ex Machina, AI, I could go on but I like a lot of films
TV: Humans, West world, Black Mirror, Game of Thrones, The Walking Dead
Websites: Boohoo, Misguided, Daily Mai, Snap Chat and Instagram
Hobbies: I like going the cinema, shopping and going out with friends.
Pets: I have a cat called Lo and a devil dog called Sebastian
Favourite phone: So far the iPhone 6
Background with Vodafone: I have worked for Vodafone for 6 years now, on a number of campaigns and I'm now really looking forward to working on Social Media
10-11-2016 03:39 PM - edited 17-11-2016 12:05 PM
Birthday: 10 August
Music: The Smiths, Morrissey, Drake, More Than life and lots of black metal
Books: Albert Camus, William S. Burroughs
Movies: I live for films and will watch pretty much anything, especially cult horror films
TV: Walking dead, Westworld, Boardwalk empire
Sport: I try to keep up to date on MMA
Websites: Anything to do with video games and films
Hobbies: Films, Games, Technology, collecting Vinyl
Pets: I have 2 dogs and 1 demon disguised as a Shih Tzu
Favourite phone: iPhones
About me: I pretty much spend the most of my time watching films and if I'm not watching films I am playing games or looking for records to add to my collection.
Background: I have worked on Webchat doing upgrades and retentions for the last 3 years
10-11-2016 03:42 PM - edited 17-11-2016 12:08 PM
Birthday: 1 February
Home Town: Rotherham
Music: The Beatles, Angus and Julia Stone, Queen, Manchester Orchestra, The Jam, Blink 182 and The Smiths.
Books: Not a huge reader, however I enjoy true crime, thrillers and anything to do with horror or fantasy.
Movies: I'm a big fan of Leonardo DiCaprio, Shutter Island, Revenant and Wolf Of Wall Street are some of my favourites.
Television: The Walking Dead, iZombie, Game Of Thrones, Black Mirror, Lucifer, Prison Break, Family Guy, Adventure Time, Rick and Morty.
Hobbies: I enjoy music, playing the guitar, gaming and spending time withe loved ones.
Favourite Phone Ever: Samsung Galaxy S7 Edge
About Me: I'm quite a laid back person. I love spending time with family and friends, drinking and socialising. There's nothing I love more than a cosy night in, wrapped up on the sofa, with a hot chocolate and binge watching everything on Netflix.
Background With Vodafone: I've been with Vodafone since 2014. I first started on Webchat as an upgrades advisor, then moved to upgrades retentions. Now I'm starting a new and exciting journey with the social media team
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