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Rank 2: First Poster
Posts: 20
Registered: ‎16-02-2010
Accepted Solution

Why won't my sim activate?

I got a new phone on Friday.  I activated the new micro sim via the web site, but by Saturday morning, nothing had happened.

 

I called on Saturday and they said that they'll activate it.

 

By Sunday morning, nothing had happened.  So I called again, and they said that whatever was done on Saturday didn't work (I don't know how they knew that or that they did anything differently).  By Sunday evening, nothing had happened.

 

I called again Sunday evening and got through to an engineer.  He said to take the sim out and put it back in.  

 

By Monday evening (now), nothing has happened.

 

Someone please help!  What do I need to do to get this working?!

Message 1 of 8 (5,297 Views)
Rank 2: First Poster
Posts: 20
Registered: ‎16-02-2010

Re: Why won't my sim activate?

Here's some facts that I've just been told by a Vodafone rep.  I'm not sure if they're true or not, perhaps someone could clarify:

 

1. The sim that I received with my pay-as-you-go Moto G phone (ordered from the Vodafone web site) , cannot be activated and used with my monthly number.  A new sim must be sent from Vodafone for this to be activated.  I don't think this is true as I've spoken to about 4 different Vodafone reps since trying to get this activated on Friday, and none of them mentioned this fact.

 

2. The sim I got this afternoon from a Vodafone shop (I got it because the other one wouldn't activate and I was advised by a Vodafone rep to try a different sim) - can only be activated in the Vodafone shop where I got it from.  I don't think this is true, because when I asked for the sim in the shop, the assistant asked if I'd like her to activate it, but I said I'll do it later when I'm home as I don't have the phone with me.  She didn't mention that what I had just said was an impossibility!

 

I am really peeved at the service received so far, and I think I've just been fed a pack of lies.

 

Message 2 of 8 (5,289 Views)
Rank 2: First Poster
Posts: 20
Registered: ‎16-02-2010

Re: Why won't my sim activate?

Problem solved.  Here's what happened:

 

1. I ordered a PAYG phone from Vodafone.  It came with a micro-sim.  

2. I asked Vodafone to active my sim so that I could use my pay-monthly account

3. It didn't work

4. Repeat steps 2 & 3 about 4 or 5 times

5. Go to a Vodafone shop and get another sim

6. Repeat step 2

7. Go to a Vodafone shop and get another sim

8. Repeat step 2

9. Faint when the damn thing actually works (and is activated within 2 minutes)!

 

Here's what was different and what Vodafone should be asking and making people aware of:

1. If the sim you're trying to activate is a PAYG sim and the number you want to transfer to it is a contract number, then forget it - it won't work.

2. If the sim you're trying to activate is a blank sim, then you can't activate it yourself and you can't get Vodafone to activate it over the phone.

 

Message 3 of 8 (5,261 Views)
Moderator (Retired)
Posts: 13,816
Registered: ‎28-11-2008

Re: Why won't my sim activate?

Hi Steve D,

 

I'm glad this is now working for you.

 

To clarify, the SIM which came with the new phone would already have a Pay as you go number attached. That's why you couldn't activate the Pay monthly number on it.

 

That said, I'm unsure why the first replacement SIM would also have failed.

 

Dave

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


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Message 4 of 8 (5,235 Views)
Rank 1: Guest
Posts: 2
Registered: ‎11-06-2015

Re: Why won't my sim activate?

Hi please help I received my new phone on Monday 8th I called to activate my sim they told me it would take 24hrs I waited 24hrs still no service called again and was told my order was still open and they would get it escalated to be closed and I was to keep my phone off until 8pm and I would have service still no service I was then assured I would have service by 10.30pm on Tuesday night still no service on Wednesday morning called and was told there was no problems on my account but no one had activated my sim so I was to wait another 24hrs this is now Thursday the 11th and I am still unable to use my new phone I am a new customer to Vodafone and the way I have been passed from pillar to post and given false information is awful all I want is a working phone please can someone HELP??????
Message 5 of 8 (877 Views)
Rank 50: Grand Master
Posts: 18,795
Registered: ‎13-10-2009

Re: Why won't my sim activate?

You can either try calling again, or pop into a Vodafone store and have them takr a look at what is going on.  


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Message 6 of 8 (875 Views)
Rank 1: Guest
Posts: 2
Registered: ‎11-06-2015

Re: Why won't my sim activate?

I am not getting anywhere calling or live chat just being fobbed off and I don't live near a Vodafone store
Message 7 of 8 (872 Views)
Rank 50: Grand Master
Posts: 18,795
Registered: ‎13-10-2009

Re: Why won't my sim activate?

Those are your options I'm afraid.  Call up, use LiveChat or go to a store.


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Message 8 of 8 (859 Views)
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