05-03-2017 05:34 PM
I am totally frustrated owner of a new Samsung A5 (2017) phone purchased from Vodafone store on Red plan.
It was purchased specifically as I need Wifi Calling due to poor signal strength indoors.
Despite at least 10 calls over 2 weeks to tech support and visits to Store, nobody is able to enable the option on the Phone, and I get conflicting information from almost everyone (including insistance the phone doesnt support though the website clearly states it does).
The Phone app settings menu does NOT have the option to enable it displayed.
Can anyone suggest how to fix it ?
Latest suggestion was I contact Samsung directly, given this is a device supplied by Vodafone I find this galling at best.
Solved! See best answer
05-03-2017 05:59 PM
Has customer service definitely activated the feature on your account.
Maybe send the text CALLING to 97888.
05-03-2017 06:55 PM
Yes all confirmed multiple times, everyone agrees the account is set up correctly, they also dissabled voicemail because it can appaently interfere too, but nothing triggers a phone update so unable to enable the device.
05-03-2017 07:29 PM
06-03-2017 03:04 PM
My latest saga
Yesterday vodafone tech support insisted it was a Samsung phone issue and I should call them... he texted me the number... of course they insist it is nothing to do with them its all down to Vodafone and agree I'm just getting run around.
Oh and another person on tech support told me this phone doesn't support WiFi calling and she would let her manager know I was receiving bad info from others, despite fact I pointed her at the text on Vodafone website says it does.
06-03-2017 04:25 PM
06-03-2017 05:44 PM
As stated on 1st message
1) the Phone App does not exist under the settings/applications menu
1a) you can get to the Phone settings from the pull down in the Phone App itself
2) there is NO option shown in the phone app settings menu for WiFi calling
Yes the text message has been sent multiple times.
The shop is going to swap the device for a new one tomorrow we will see if that fixes it
06-03-2017 10:20 PM
07-03-2017 08:11 PM
07-03-2017 09:08 PM
I fully agree it is missrepresenation and General incompetence by giving people run around until they eventually run out of 30 days sign-up period.
I got a replacement device today... no it did NOT fix the problem.
Tech support clearly just follow standard scripts and appear to have no route to escalate problems to someone who can debug such problems with the actual device in their hands.
Can anyone out there confirm they got WiFi calling on a A5 (2017) ?
08-03-2017 10:55 AM
Wi-Fi Calling is available only to Pay monthly customers on one of the following bundles or plans:
Please make sure you're currently using one of the above to enable your Wi-Fi calling.
If you're still having issues fill out the diagnostic form.
We'll investigate this further with you.
08-03-2017 03:34 PM
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