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Loss of colour on my smart prime 6 phone

bpye
2: Seeker
2: Seeker

My phone has lost all colour. All photos show as a negative. Can anyone suggest a solution to remedy.

4 REPLIES 4

BandOfBrothers
17: Community Champion
17: Community Champion

Hi

 

Have you changed anything in settings at all ?

 

Try a soft reboot by turning it off and on. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

Look for something in the settings that talks about.... Invert Colours. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

tried that to no avail... all pages are reduced to either black & white or 'wishy washy' see through colours.  

63johnw
17: Community Champion
17: Community Champion

Hi, you could try a factory reset of the phone after backing anything important you want to keep.

 

If that doesnt work it may need to go for a repair, contact livechat for help with that.