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Rank 3: Occasional Poster
Posts: 44
Registered: ‎28-12-2009

My Vodafone App doesn't work in Andriod Nougat Galaxy S7

Hi anyone got idea why my Vodafone app doesn't work with my Galaxy S7 after updating to Andriod 7.0. Vodafone app was not showing my correct allowance details, after contact via chat I uninstalled the app but after that whenever tried to open the app it shows "We are having few technical difficulties at the moment. We're working hard to get things sorted."
It been few days now having this issue uninstalled and installed app so many time even tried to delete from my play store apps and installed again but no luck.
Appreciate any help in this regard.
Message 1 of 13 (483 Views)
Posts: 20,915
Registered: ‎14-08-2011

Re: My Vodafone App doesn't work in Andriod Nougat Galaxy S7

Hi @usan14

 

 

From some previous posts it does appear some people are having some hiccups with their phone after updating from Marshmallow to Nougat. 

 

It seems from what you've posted in regards to troubleshooting you've done most of what you can. 

 

Thd only other two additional options are to clear your Phones System Cache , clear the Apps Cache and as a final resort create a Backup and Factory Reset. 

image.jpeg

 

Message 2 of 13 (446 Views)
Rank 3: Occasional Poster
Posts: 44
Registered: ‎28-12-2009

Re: My Vodafone App doesn't work in Andriod Nougat Galaxy S7

I had clear system cache as well but no difference.
Message 3 of 13 (359 Views)
Posts: 20,915
Registered: ‎14-08-2011

Re: My Vodafone App doesn't work in Andriod Nougat Galaxy S7

Ok. 

 

I've been having issues with my banking app since updating to 7.0 and updating the App. 

 

In the App details you should find the App developer so you can send them a bug report. 

 

The Vodafone Team here will note what's happening and send feedback too I'm sure. 

 

Sometimes a timely app update comes or the glitch basically clears it's self. 

image.jpeg

 

Message 4 of 13 (355 Views)
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Posts: 13,155
Thanks: 6,271
Solutions: 392
Registered: ‎27-07-2009

Re: My Vodafone App doesn't work in Andriod Nougat Galaxy S7

I updated and HTC M9 to Nougat a couple of weeks ago.   All went well, but I had trouble with one particular Chromecast and a couple of apps that use location services.   After about a week, all of them mysteriously settled down.  My Vodafone has been fine all along, though it was reporting itself unavailable late last week (back online today).

Message 5 of 13 (346 Views)
Rank 7: Helper I
Posts: 112
Registered: ‎24-02-2017

Re: My Vodafone App doesn't work in Andriod Nougat Galaxy S7

I updated and my s7 edge got stuck in some strange accessibility setting were I could only navigate using two fingers on the screen
And then it said update theme and could not get out of the setting
So my phone had to go to repairs,only had it 2 weeks, just got it back a few days ago


Message 6 of 13 (111 Views)
Rank 7: Helper I
Posts: 112
Registered: ‎24-02-2017

Re: My Vodafone App doesn't work in Andriod Nougat Galaxy S7

Just to add
The my Vodafone app.Mine shows the correct usage but in the 2 years I've been using it I've only been able to login once and I've tried every permutation of reinstalling and changing username and every other way and still can not log in
Message 7 of 13 (108 Views)
Rank 3: Occasional Poster
Posts: 44
Registered: ‎28-12-2009

Re: My Vodafone App doesn't work in Andriod Nougat Galaxy S7

In my case it does not reach to login process even. As soon as you open the app it say above mentioned error message. Looks like app does not connecting with vodafone system.

Message 8 of 13 (103 Views)
Posts: 142
Topics: 0
Thanks: 31
Solutions: 1
Registered: ‎14-02-2017

Re: My Vodafone App doesn't work in Andriod Nougat Galaxy S7

@usan14

 

If you're having problems logging into your My Vodafone online account or app, please speak with our Live Chat team. They'll be happy to look into this for you.

Message 9 of 13 (56 Views)
Rank 7: Helper I
Posts: 112
Registered: ‎24-02-2017

Re: My Vodafone App doesn't work in Andriod Nougat Galaxy S7

Thanks I have done already and 191 also used a different account and reinstalled with the different account I'll try once more and update
Message 10 of 13 (53 Views)
Rank 7: Helper I
Posts: 112
Registered: ‎24-02-2017

Re: My Vodafone App doesn't work in Andriod Nougat Galaxy S7

Just tried again it's starting to annoy me know because I am out of options and need to keep checking for Spotify charges twice a month for last 2 years and have tried removing that as well
Sorry back to this one
I have been trying to paste a screen shot here but it says drm protected so I will have to type the error code
SORRY THERE SEEMS TO BE A PROBLEM WE DON'T RECOGNISE TEMPORARY PASSWORD YOU HAVE ENTERED PLEASE CHECK AND TRY AGAIN 500,FMW_30_0007-[1d1] and I double checked and tried more than once and didn't paste it I typed it in lowercase




Message 11 of 13 (46 Views)
Rank 7: Helper I
Posts: 112
Registered: ‎24-02-2017

Re: My Vodafone App doesn't work in Andriod Nougat Galaxy S7

Just to add I don't need to a factory reset my phone froze on the update to nougat and just got my phone back a week ago so it it had already been reset and I am not resetting my phone again




Message 12 of 13 (44 Views)
Posts: 142
Topics: 0
Thanks: 31
Solutions: 1
Registered: ‎14-02-2017

Re: My Vodafone App doesn't work in Andriod Nougat Galaxy S7

@SKYMAN513

 

We've sent you a private message for another thread today.

 

Please add this issue to the email and we'll be happy to look into this for you.

Message 13 of 13 (33 Views)
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