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07-09-2016 07:36 PM
Afternoon Voda Reps
QQ Regarding Note 7 Queries etc.
1. Swapouts - Naturally Voda are doing these. The official statement says To call after 19th Sept If you want to exchange for Note 7 device. Will it be a straight Swap For Swap with DPD (IE Their "Swapit" Facility) ??
Can these be done in store? The guys in Crawley said it could be done like for like. I'd just rather not be without my device for more than a couple of days if Im still paying for it.
2. What happens on Siebel in relation to tariffs and billing? Will these be exempt due to the issues? IE Old Tariff still rolling on? Etc
27-09-2016 07:52 PM
28-09-2016 09:41 AM
@Helenamk3 wrote:
Has anyonre received there dpd text. Got phone call yrsterday to say phone arriving today but dpd app not showing anything
I had SMS and app showed even if they didn't call the right number the day before.
28-09-2016 10:13 AM
thank you have just phoned vodafone again and told them that dpd app is not showing anything being delivered today.
the very nice chap gave me the consignment number and i have posted that dirrectly onto dpd website and it shows that my phone is on its way to the local depot to be out for delivery today
there just might be a delay on updating the app due to the amount of devices being exchanged
28-09-2016 11:27 AM
28-09-2016 03:29 PM
happy chappy my phone has arrived and is now back up and running again