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Smart Ultra 6 Marshmallow Update issue....

DGEPugh
3: Seeker
3: Seeker
Since updating to marshmallow I'm unable to transfer files via USB from Windows 7....all the drivers seem to be installed and I can see and access the internal and SD card, and I am able to remove files from both places to my pc but not vice versa...
2 REPLIES 2

BandOfBrothers
17: Community Champion
17: Community Champion

Hi

 

 

If all Settings / drivers etc look to be ok and a soft reboot by turning the phone Off and On does not help then as a last resort creating a Back up , removing any Sd Card if applicable and then Factory Reset may help which removes any left over redundant files from the phone. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

hrym
17: Community Champion
17: Community Champion

If you aren't able to solve this, try a 3rd party file manager such as File Manager (CS) or ES File Manager.   These can connect via wifi to a shared folder on your PC.   There's a bit of setting-up do to, but it's a very satisfactory method.