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Vodafone Smart Ultra 6

Farhan
2: Seeker
2: Seeker

Hello

I bought Vodafone Smart Ultra 6 few months back.

The keyboard is not working properly now and one of the letters of my password doesnt work.

So I cannot access the phone.

I have discussed the issue with the supplier and he has asked to send the phone back for replacement or refund.

But I have a lot of data on the phone and cannot take a backup because I cannot input the password.

Any help would be appreciated.

Thanks in advance.

Kind regards

3 REPLIES 3

BandOfBrothers
17: Community Champion
17: Community Champion

Hi

 

Have you tried a soft reboot by turning it off and on just to see if that helps. 

 

It maybe that some of your information is auto backed up. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

No it does not help

Thanks

Carly
Moderator (Retired)
Moderator (Retired)

@Farhan

 

Sorry to hear you're having issues with your phone.

 

If it's still under warranty, please visit your local Vodafone store so they can take a look.