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Android

Wifi Calling gone in 7.0 S7?

17: Community Champion

iPhone users will not get the same treatment as Apple doesn't allow any network to apply branding to iOS. Every iPhone has the same software on it anywhere in the world.

 

 

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3: Seeker Silver

So why non iPhone users are treated worst? 

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17: Community Champion

Android is an open source product and not proprietary - no one owns the software and each manufacturer and network can customise the software as they see fit. That means that Vodafone can apply their branding and their rules.

 

iOS is developed and owned by Apple and they control it from cradle to grave. Also Apple is more powerful than any network and, given that it is the market leading smartphone, networks have to sell it.

 

Life is all about choices and the choices here are buy an iPhone, a Vodafone branded Android phone or an Android phone from an independent retailer without Wi Fi calling.

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3: Seeker Silver

No mate. When i bought my phone WiFi calling was working on Android 6.0.1. I was in store to ask if it will work and i've been told that will work perfect on non branded phone - that was by store manager - and now i'm updated to new software and my feature does not working as it was. 
So what i should do now? Go and ask store manager to pay part of my bill as he make mistake? Or maybe i should sell my phone and buy directly from vodafone? 
As i said before. Put a EE or three sim card to phone with Android 7  and WiFi Calling will work on unbranded phone. If it will be still working at end of my contract i will leave Vodafone. 
I also had many other problems. I was fighting with advisors for over 8 months to get one of my contracts counted correctly. I've few times a month on chat or phone and spend minimum 2 hours each time to explain what is wrong and after promise by advisor everything was same like before my call. Really poor customer service for me, taking out some features for customers who not bought phone directly from network where prices are crazy. What next? Cutting off 4G for non branded phones? 
This network was best on market for me till september last year. 
Now is only one thing - leave it. 

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17: Community Champion

The store manager was wrong. Wi Fi calling has never officially worked on non branded phones right from the very beginning. If it worked it's because there was a software loophole that allowed it to work and that loophole has now been closed.

 

See this article from 2015

 

http://www.pocket-lint.com/news/135274-vodafone-wi-fi-calling-service-is-now-live-but-there-s-a-catc...

 

 

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3: Seeker Silver

So Vodafone should train their staff corectly. 
Now in places where i am and have no network signal but i have wifi i can not make or receive calls becouse some moron was wrong. 

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Moderator

@sonic1 @dj9928 @iMoCks

 

Thanks for making us aware of these issues.

 

To take advantage of Wi-Fi Calling, you need:

 

  • A Pay monthly Red or Red Value Bundle, Red+ or Business Premier*

 

  • A compatible device:
    • iPhone 7, iPhone 7 Plus, iPhone 6s, iPhone 6s Plus or iPhone SE
    • A Samsung Galaxy A3 (2016 and 2017), A5 (2016 and 2017), S6, S6 edge, S7 or S7 edge bought directly from Vodafone at one of our stores, online or by phone through our customer services team.

 

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3: Seeker Silver

Like i said. We - non iPhone users - are treated by network worst than iPhone users. 
That is not fair. 

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3: Seeker Silver

It's dissapointing that Vodafone have made this decision and it can only harm them, nothing positive will come of it after people start using search engines to find the answer and conclusion we have come to in this thread.

 

Thanks for the clarification.

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Moderator

@sonic1

 

We're sorry to dissapoint you.

 

Thanks again, for your query.

 

If there's anything we can do for you in the future, please let us know.

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17: Community Champion
It's been the same way for two years since wifi calling started. Customer sentiment hasn't made them re-think the policy yet.

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3: Seeker Silver

It might be useful if Vodafone did not send out a text message offering the service to non branded phones.

 

Hopefully we could replace sentiment with common sense..

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3: Seeker Silver

I have an s7 edge which needs to be connected to wifi for calls when I am at home as I have NO signal here - even though the vodafone map shows otherwise. So upgrading the phone software this week has rendered the (vodafone provided) phone useless. 

Nougat is a waste of time to upgrade to - GPS issues (well documented on forums) & now this. Shame as it's been a really good phone up until now.

Factory resetting the phone didn't remove nougat either, just wiped everything else!

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17: Community Champion

Hi @rupert74

 

 

Im on Nougat too but mine is Unbranded sim free. 

 

No gps issues as far as I can see.

 

A Factory Reset will only take the phone back to the last Firmware update , and wipe the phone of personal data as you've found out.

 

It wouldn't revert the phone back to Marshmallow. 

 

To learn more about that I'd suggest visiting xda developers site to learn more. 

 

Please be careful if you attempt anything. 

IMG_0985.JPG

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3: Seeker Silver

I had exactly the same issue and flashed it back to 6.0.1. I have used the Samsung ROM and wifi calling once again works just fine.

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3: Seeker Silver

@milestone ok, we know about it but what is the point to downgrade? For me Android 7 works better, smoother, faster, is more stable and looks much better than MM. 
Also problem is that Carphone Warehouse selling Vodafone contracts but phones are unbranded with XEU CSC and their customers are also discriminated by Vodafone. 
I expecting that we can read once again stupid rules what was pasted here few times and i do not belive there was some loop/hole in android 6.0.1 what let people use WiFi Calling on unbranded phones. Now it is only excuse to make people use phones from vodafone what are more expensive than in other places. Sorry, but if i have to pay about 100-200 pound more for phone just for wifi calling - i will say f*** o** to vodafone. Smiley Happy 

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2: Seeker Bronze

I'm not sure I really want to post this here but in the interest of helping out here goes. If I find that because of this vodafone cut the service I'll never be using them again!

 

Anyway - I've found you can get WiFi calling back on the S7, I'm on the XEU variant so I've no idea if that means this doesn't apply to the BTU CSC.

 

All I did was go into my settings online and turn off the WiFi calling feature under Manage your extras > Manage minutes.  Leave it overnight for the change to take effect and then turn it back on again the next day. After that the WiFi calling feaure showed up again in the phone settings.

 

Hope that helps someone!

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3: Seeker Silver

This is really interesting. Can anyone else repeat this behaviour?

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3: Seeker Silver

I'm checkin it. Let you know tomorrow guys when i enable my WiFi calling. 
I'm on XEU atm.

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3: Seeker Silver

This tip is not working for me on Android 7 XEU. 

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