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Rank 2: First Poster
Posts: 39
Registered: ‎19-08-2016
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calls going to voice mail

Why are all my calls going to voice mail and text telling me s I have a missed call,  please tell me what settings I have that are wrong

thank you

Message 1 of 15 (782 Views)

Accepted Solutions
Posts: 20,915
Registered: ‎14-08-2011

Re: calls going to voice mail

Ah ok. Smiley Happy

 

Well the sequence of codes should work. 

 

However if you proceed with Cancel all Diverts this will also turn off Voicemail. 

 

You would need to turn it back On again. 

 

You could try turning voicemail off as per the info in this link to see if then you receive calls. 

 

https://support.vodafone.co.uk/Using-our-network/Voicemail/897614252/How-do-I-set-up-and-manage-my-v...

image.jpeg

 

View solution in original position

Message 12 of 15 (1,403 Views)

All Replies
Posts: 20,915
Registered: ‎14-08-2011

Re: calls going to voice mail

Hi

 

Does your phone not ring at all. 

 

I ask because if it's going too fast to voicemail you can extend the time it does that. 

 

https://support.vodafone.co.uk/Calls-texts-and-voicemail/Vodafone-call-features/40854185/How-do-I-in...

 

You could also try cancelling all diverts. 

 

Press Phone.Press Keypad.Key in ##002# and press the call icon.

 

Can you try an alternative phone. 

image.jpeg

 

Message 2 of 15 (769 Views)
Rank 2: First Poster
Posts: 39
Registered: ‎19-08-2016

Re: calls going to voice mail

Hi, it does not ring at all, I know this is a stupid question, and sorry, but how do I get to the key pad to put those numbers in,

Message 3 of 15 (762 Views)
Rank 50: Grand Master
Posts: 17,296
Registered: ‎25-03-2008

Re: calls going to voice mail

Hi @widgetwilk39

 

If your phone does not ring at all, it more than likely connected to your network issue in North Walsham where the signal is poor and you will only have limited outdoor coverage on 2G only.

 

The best thing to do is to wait until you are in an area with better reception and see if it makes a difference.

 

If there is limited service at your home location, calls will be redirected to voicemail.

 

 

Message 4 of 15 (756 Views)
Rank 2: First Poster
Posts: 39
Registered: ‎19-08-2016

Re: calls going to voice mail

Thanks I only have it on 2/3G, and had a text from Vodafone yeaterday to say all was now working right,

Message 5 of 15 (751 Views)
Posts: 20,915
Registered: ‎14-08-2011

Re: calls going to voice mail

Does normal service resume if you commute away from your local area ?

image.jpeg

 

Message 6 of 15 (741 Views)
Posts: 20,915
Registered: ‎14-08-2011

Re: calls going to voice mail

You should have an icon on your phones screen with typically a picture of a phone or phone handset. 

 

Tap that and type in those sequence of numbers. 

image.jpeg

 

Message 7 of 15 (740 Views)
Rank 2: First Poster
Posts: 39
Registered: ‎19-08-2016

Re: calls going to voice mail

[ Edited ]

Yep found it, put in your numbers including all the * in the right place, it shows 'dialing' then it say invaled number

 

just done it again with the # and time and it says regestration succesful , tried calling from land line and no-go, still not right

Message 8 of 15 (738 Views)
Posts: 20,915
Registered: ‎14-08-2011

Re: calls going to voice mail

Are you attempting to cancel all diverts or extend the ring time ?

image.jpeg

 

Message 9 of 15 (736 Views)
Rank 2: First Poster
Posts: 39
Registered: ‎19-08-2016

Re: calls going to voice mail

Both I think, at the moment all my calls are going to voice mail and I get a text saying I have missed a call, so that needs to change,

also I would like it to ring for as long as possable before I answer it

Message 10 of 15 (727 Views)
Posts: 13,155
Thanks: 6,271
Solutions: 392
Registered: ‎27-07-2009

Re: calls going to voice mail

Is it possible that your phone is in Silent or Do Not Disturb mode?   You can check either by pressing the volume control when a home screen is displayed or going into Settings|Sounds.

Message 11 of 15 (723 Views)
Posts: 20,915
Registered: ‎14-08-2011

Re: calls going to voice mail

Ah ok. Smiley Happy

 

Well the sequence of codes should work. 

 

However if you proceed with Cancel all Diverts this will also turn off Voicemail. 

 

You would need to turn it back On again. 

 

You could try turning voicemail off as per the info in this link to see if then you receive calls. 

 

https://support.vodafone.co.uk/Using-our-network/Voicemail/897614252/How-do-I-set-up-and-manage-my-v...

image.jpeg

 

Message 12 of 15 (1,404 Views)
Rank 50: Grand Master
Posts: 17,296
Registered: ‎25-03-2008

Re: calls going to voice mail

@widgetwilk39

 

If your network issue has just been fixed, it might be worth updating your SIM on the network.  It may be that your SIM is just not connecting to the network for calls.

 

This can be done by going into your network settings, mobile networks and doing a manual roam, selecting an alternative network and back onto Vodafone.

 

 

Message 13 of 15 (719 Views)
Rank 2: First Poster
Posts: 39
Registered: ‎19-08-2016

Re: calls going to voice mail

[ Edited ]

Thanks Anns for you in-put, but

Think I have done it, I dialed ##002#

called form my land-line and ir rang, how do I now make it ring for a long time,

 

done **61*121*11*25#  hope that is right,

 

Yep just tried it and it works,

can I say a big thank you to you all for putting up with me and helping me,

XXX

Message 14 of 15 (717 Views)
Posts: 20,915
Registered: ‎14-08-2011

Re: calls going to voice mail

Awesome. 

 

Goid to hear now sorted. 

 

Its bern a pleasure helping you.  Smiley Happy

image.jpeg

 

Message 15 of 15 (692 Views)
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