Welcome to Vodafone Community
Hi guys, welcome to the eForum community!
redpages has beaten me to the punch earlier with his link, as it explains exactly how to get the PUK code and unlock your handset.
Just follow the instructions there - it's really quick and easy to do.
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Here is my problem.
Today my sim card got locked and it now requires my PUK code. I come online to get my PUK code from my account. The account I have used for many months to communicate to customer services and on the eforums only for it to tell me I had to verify my identity so it was going to send me a code to the number that is NOW locked. So now I can't log onto my account to get the PUK code or chat to any assistants or post on the eforum so I have created another account to post this. I have called 2 different vodafone customer service numbers. My first attempt ended when it said my phone number wasn't a valid mobile number. The second number was an old number but phoning this number I was giving another number starting with 03333 I phone this number only to get as far as the automated service telling me their was a problem I had to call back later which i did and received the same message. I have a vodafone shop just yards from my home so I thoght stuff it, I will just go in get the PUK code problem solved,,,, No it wasn't that simple. I was told they couldn't give me it... So much for them being customer service agents. I asked just out of curiosity the number I should phone and to my surprise. I was giving yet a different number from the ones I already called. This didn't help me out whatsoever, So can someone please tell me. How can I get my damn PUK code if all my attempts lead to dead ends.
You could try LiveChat via the contact us link at the bottom of this page. You could also try calling 03333 040 191 again a bit later on.
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