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wifi calling has disappeared since nougat update on samsung s7 edge

janetsmth
2: Seeker
2: Seeker

wifi calling has disappeared since nougat update on samsung s7 edge

18 REPLIES 18

BandOfBrothers
17: Community Champion
17: Community Champion

@janetsmth

 

 

Was the Samsung s7 edge supplied directly by Vodafone or via an independent such as Carphone Warehouse ?

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

yes it was from a vodafone shop

AnnS
17: Community Champion
17: Community Champion

Hi @janetsmth

 

After installing the update, it is recommended to do a factory reset, this clears out any bugs from the previous software.

 

You will need to set up your WiFi calling for the updated software.  There is further information below.

 

WiFi calling Support

 

If you have any problems, please use live chat for account access, they will help.

will my phone revert to original android software if i do a factory reset? also will i have to download all the extras i have put on ? skype email tethering norton etc?

BandOfBrothers
17: Community Champion
17: Community Champion

Hi

 

No.

 

A factory reset takes the phone to the last firmware installed not a previous one. 

 

That entails more in-depth actions which can have ramifications. 

 

If you do a Factory reset be sure to create a Back up beforehand as this process wipes your phone if your info.

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

Some others have had similar issues. 

 

Please check in your online my Vodafone to see if calling WiFi is turned on. 

 

Also in the phone itself. 

 

Open the phone app

 

Click on the three dots in top right corner

 

Select 'settings'

 

Scroll dow and select 'more settings'

 

Here you should find a 'wifi calling' on-off switch

 

 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

the wifi option has disappeared from settings so unable to switch on!

I have done live chat who said they had put it right, useless no change. i have also texted calling (which has worked in the past) but no joy this time.

BandOfBrothers
17: Community Champion
17: Community Champion

Is the setting also not in your phones App on the phone as I mentioned earlier?

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

no