So like many others on here I have had nothing short of a nightmare with my pre-order of an iPhone 6s Plus 64gb Rose Gold, below are the absolute nightmare sequence of events
Sat 12th 8:15am
I pre-order and pay for my iPhone 6s Plus 64gb Rose Gold, and receive all the order confirmations by text and email immediately after the order confirming delivery should be on the 25th Sept.
Monday 14th
I receive a delivery from DPD which is someone elses sim card, with his name and address on the package - VF advise that this was sent in error and that DPD would collect it (Still not collected)
Tuesday 15th
I receive another sim card from DPD which this time is actually for me (VF advise that the sim has been sent in advance of the phone)
Wednesday 16th
I get an email saying my bill is ready, this bill is for usage between the 13th and 23rd Sept (I still havent got the phone so shouldnt be billed yet), advised on chat again this is an error and in fact the money wont come out my account, the advisor even texts me to confirm this.
Thursday 24th
Get another email saying my bill is ready, this bill covers between the 23rd Sept - 22nd Oct (again these dates are wrong as up until then I wasnt due the phone until the 25th) - I go onto the chat and Im advised I need to phone as there appears to be a problem with my order
I call customer services and I'm advised that there has been some sort of problem with my order and VF have had to cancel my order and that they would need to do a reorder and then give me a priority delivery which would be no later than Monday (So no Friday delivery for me sadly), also advised that they would correct my incorrect bill and that I wouldnt be billed until I get the handset
Friday 25th
I check my bank account and the bill for between the 13th-23rd which was meant to be cancelled has in fact come out of my account, I again talk to vodafone who have no record of anyone cancelling or sorting out that error, they credit my account for the amount I have been billed. They also advise me that my new iphone would be arriving between 3-4pm on Monday
Monday 28th
I still havent received any notiication from DPD about my delivery so I again call VF, I am then advised that they had in fact again cancelled the order by error (for a second time), this time I demand that I talk to a manager who explains that they had technical issues with a number of preorders for the iPhone and that I had just been "unfortunate" that this had happened twice to me.......she then advises me that she will personally do the reorder herself and ensure it goes through, however there was now a 4 week waiting list for the rose gold iphone 6s plus so realistically I wouldnt get it until the end of October, she was unable to explain how this had happened and there was hardly any notes put on the system from my many other calls prior to talking to her. She placed my reorder and credited my account with £50 as an apology for the inconvenience (and the fact I had taken time off for the promised delivery on the Monday)
I have now received the new order number and frustratingly now wait 4 weeks for my new handset
Throughout this entire process I spent around 4/5 hours on the phone (most of which on hold), I was hung up on twice, I was given contradicting information on at least 3 occassions both on the phone and on chat, and I paid for a phone on the 12th Sept which I will now not receive until the end of October, even though they have given my order what they call "priority one" which means I should get my phone as a priority over other orders. (the website and tracker are saying delivery between 1st-8th Oct, I was assured by VF that this was incorrect and that it would definitey be at least 4 weeks, they are lying to customers and potential customers by stating these wrong dates)
In no world is this classed as good customer service, and if Im ever asked if I would recommend VF I think the answer now would be very obvious.....also it would appear that VF never apologise, at no point in this process have they said sorry
