Apple

[AnnS]

customer.care@help.vodafone.co.uk

You need to put EFT165 in the subject heading.

[Mariamal]

hi there i also have the same problem i need the account number but when i text account and my postcode i get a messge saying "youre not eligble to upgrade" !!!!

please help!!!

thanks M. 

[Lee]

Hi Mariamal,

An email is on its way to your registered eForum address as I type.

Please reply with the requested details and we'll be in touch.

You can also call 191 to obtain your account number if you prefer.

Cheers,

Lee

eForum Team

[Ry4nL23]

Im also having this problem, could you please send me an email too please? Thanks

[Lee]

Hi Ry4nL23,

An email is on its way to your registered eForum address.

Please reply with the requested details and we'll be in touch.

You can also call 191 to obtain your account number if you prefer not to wait.

Cheers,

Lee

eForum Team

[Fern]

Same problem; text = not eligibel to upgrade - all I want is my account or PIN - help please?

Thanks

[BenJ]

Hi Fern,

Welcome to the eForum!

Email on its way so we can help you. Pop down what details you can (I know it will ask for your account and pin its fine to leave it blank) and we will be in touch.

Thanks
BenJ
eForum Team 

[Georgia_OB]

hi,

I too am experiencing this problem. I would be extremely grateful if you could send me the same email so I can access my account.

Thanks

[Andy]

Hi Georgia _OB,

We've logged the post you made last night here, in the BlackBerry Devices forum, to be looked at by the team. So that we don't duplicate information we'll only respond on the linked thread.

Thanks

Andy

Moderator

eForum Team

[joshua9191]

I'm having the same problem as other people, would you be able to email me the same thing so i can finish getting set up with all my account stuff?

[George]

Hi joshua9191,

Firstly, a very warm welcome to the eForum Family, it's always great to see new faces on here .

I've sent you an email so that we can look into this for you, if you reply with all the details, then we'll be in touch as soon as we can .

George

eForum Team

[Gareth1201]

I have the same problem, trying to transfer my son's PAYG number to his new monthly SIM (in my name), online form requires a Vodafone account number which I don't have. Texting to 97886 reults in "not eligible for up grade" unable to get through to customer services. Very frustrating!

[George]

Hi Gareth1201,

Thanks for posting. So that we can get this information for you, I've sent you an email. If you reply with all the details, then we'll be in touch as soon as we can .

George

eForum Team

[liamf96]

Hey, i want to know my account pin please, so could i have this e-mail.

[FionaT]

Ditto with this problem cannot access my account without the account number

[bertyb]

just to let you know you can also call customer services for this one, a quick note of your phone number, couple of security questions and you can get it, or you can also request it via www.vodafone.co.uk/contactus

[jessikha1234]

i no same problem here it is so annoying can you please send me the email . thanks

[ergannon2]

hello, I am experiencing the same problem as a lot of people that when i send account and my postcode to the number it replys saying I'm not eligable for an upgrade, could I be sent the e-mail requiring details to acces my pin too please ?

[James]

Heya Guys,

If the Text message isn't working for you please follow the simple steps below and one of the eForum team will be able to get all of the information for you.

Go to the contact us page

Fill in all of your details

Use the subject Line EFT165 - your eForum query

In the message box include a link to this thread and type the message, please send me my PIN and account number.

once we have your details we will get back to you with all of the information you require as quick as possible and have you up and running in next to no time at all.

James

eForum Team

If you have any feedback regarding how I have handled your query today, please complete our short survey.

[Egyptian369]

Hi i need help. I need my account number or pin so i can view my balance on my account. Ive sent a txt to the number you'ver listed andits sayin im no eligable. Can u plz help?