Apple

[philmaguire]

How long is a reply to the email I sent supposed to take? I don't have anything yet, been more than 24 hours...

[DaveCD]

Hi magpie19

First of all a very warm welcome, it is great to see new users here!

Thank you for your post, I have sent you an email for you to complete and reply to.

Once we have received your reply we can look into this for you and work together to get this resolved.

Also check out our fantastic Vodafone VIP about the latest news, events and competitions!

Many Thanks

DaveCD

eForum Team

[dando92]

im having the same problem as everyone else, could i please have an eamil sent to me asap would really apreceate it thanks

[jessiec3]

Hello, my phone bill is over due and I can pay it next week but I need to know what my account number is. Could you send me the same e mail please? 

[Wayne]

Hi dando92 and jessiec3 and welcome to the eForum

We’ll take a look at this for you. I’ll send you an email over to the email address that you registered with. All you need to do is hit reply and fill in all of the information it asks for. We’ll then get back to you as soon as possible.

Thanks

Wayne

eForum Team

Want to give feedback about me?

You can do so here

[Amanda100]

Hi there, been reading this thread, I have the same problem also, been trying to set up my vodafone online and keeps requesting either an account PIN or account NUMBER. I do not have either. Plus I have not recieved my first bill yet for this informations and have text the number in  the thread and I get the same response regarding " I am not eligible to upgrade". Could someone please help with this one, thank you. Amanda

[Martin]

Hi Amanda100

Welcome to the eForum it is always good to see new faces on here.

So that I can get you your account number I have just sent you an email. If you can reply back to that with the relevant information we will then get this to you

Thanks

Martin

eForum Team

[KaneR]

I've just took out a new contract and haven't had a bill yet so don't know my account number. Would somebody please be able to send it to me via email?



Thanks

[Andy]

Hi KaneR,

I've noticed that you also posted your query in its own separate thread, here, last night. I logged this to be looked at by the team and, to save duplicating information, any response we give will be on the linked thread.

Thanks

Andy

Moderator

eForum Team

[KyleDunnell]

Hi i am also having the same problem can you also send me the email thanks

[Trev]

Hi KyleDunnell.

Let me firstly welcome you to the Vodafone eForum family.

I'll be happy to help here, and a new email has already been sent to your eForum registered address to start of this process. Just complete and return this and we'll be back in touch to resolve this issue.

Regards

Trev

eForum Team 

[carly948]

can i have a email please as i cant find my account number or pin.

[rosiesdad]

Hi,  having the same problem, e-mailed support and had no reply, just tried the text message option and got the you are not eligible to upgrade message, any chance of the e-mail?

Thanks

[DaveCD]

Hi carly948 and rosiesdad

Welcome to the eForum, it is fantastic to see new users here!

If you send a text message to 97886 saying account and your postcode - eg account NW12EE you will receive back your account number in a text message. 

If you could please try this first if you have not already done so.

I have also sent you both an email and providing the text service is unsuccessful please complete and reply to this and we will investigate further for you.

Many Thanks

DaveCD

eForum Team

[kittyg]

 I have been trying to find my PIN/Account Number for the past 2 weeks thinking it must just be me. Even text my postcode to the number to receive "You are not eligible for an upgrade." Would it be possible for someone to send me details please? Need to see what my bills are doing online (as Vodafone has already overcharged me within 13 days of receiving my new phone!)

[catherinemary]

i'm also having this problem, so you could you send me the emal as well please.

much appreciated

[Wayne]

Hi kittyg and Catherinemary and welcome to the eForum

Thanks for both of your posts here. I’m sorry to hear you’re having trouble with this.

I’ll be happy to sort this out for you so I’m going to send you an email over to the email address that you registered with. All you need to do is hit reply and fill in all of the information it asks for. We’ll then get back to you as soon as possible.

Thanks

Wayne

eForum Team

If you have a spare minute could you please take the time to fill out a short feedback form about me?

You can do so here

[kirstyforsyth]

Hi,

I am also having trouble finding my account number or pin.  Can you help?

[James]

Hi kirstforsyth,

Welcome to the Vodafone eForum from all of the team.

It’s always nice to see a new face around the eForum and you don’t need to worry as we can get you all the information you will need.

So we can do this for you an email is on its way to you now, please reply with your details and one of our team will be with you as soon as possible.

James

eForum Team

If you have any comments regarding how I have handled your query today, please complete our short customer feedback survey.

[Meenani]

Hello, I too need my account number or my account PIN to complete my registration on the website. Could I please have the email to reply as well?

Thank you very much.