17-05-2012 11:10 AM - edited 17-05-2012 11:18 AM
I got business account with Vodafone with 5 lines, 2 x are iPad's, due to nature of business we need to travel and carry our iPads and use local sim card, but both of them are locked to Vodafone, I went to Apple (for after support) they said go to Vodafone after they I went to Vodafone shop, they asked me to fill online form which I did.
Now I am getting replies from them that the information you provided is not correct, please provide correct email and contact name.
I did provide all correct information but still NUC is unable to see that or not bothered to check next tab (if there any) which might have my full details.
Can anyone please seriously look in to this ASAP and reply.
Request form number are: 9047256, 9047290, 9047278, 9047277, 9047276, 9047258, 9047257, 9047256
18-05-2012 12:27 PM
Thanks for your post.
We work post in chronological order so all customers are treated fairly.
So we can get this fixed for you I've sent you a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.
21-05-2012 11:22 AM
I got reply from NUC team they are unable to unlock iPad's. I don't know what is going there in India (the NUC team) every telling different stories. Last reply ref. was 442063.
Can anyone have a good look and tell me what is going on??? or send me authorization code so I can contact Apple directly to unlock it if you guys are not capable to unlock it.
Seriously, you guys are treating Business customers like **** so better to resolve this or I have to cancel my account with Vodafone.
23-05-2012 08:57 AM
Thank you for your post and I am sorry you feel this way.
I have checked our inboxes and can see we have not yet received any response from the PM Lee sent to you, however I have seen that our NUC team have replied advising you why they were unable to unlock the device and what needs to be done in order to progress.
If you would like us to assist you further with this please respond to the PM and we will be in touch as soon as we can.
23-05-2012 09:02 AM - last edited on 23-05-2012 09:36 AM by Andy
I received the replies and send an email back to them. Now they are saying they are not able to unlock any new iPad and you are saying that you guys can? so who is right and who is wrong please check and let me know. Please check there reply below.
Sent: 19 May 2012 08:07:55 GMT
Subject: Re: Unlock Code Request Form [#9047290]
Reference Number: 442063
We are unable to unlock your handset. We are currently liasing with Apple to get this new products unlocked.
Boski (surname removed for security)
25-05-2012 08:11 AM
30-05-2012 08:16 AM
30-05-2012 10:51 AM
Unfortunately my ipad had problems and was replaced. So should I send you new IMEI number to unlock it? Please let me know. Instead of wasting time and explaining them again.
31-05-2012 10:55 AM
Thank you for your post, we will need the correct IMEI for the device you require unlocking and this can be updated by visiting a store, calling 191 or by following the PM I have sent to you.
You can find your PM inbox here.
Once this has been done a new Network Unlock Request will be required.
08-06-2012 04:05 PM
08-06-2012 08:45 PM
I've noticed you've now posted your own query here. I've logged it for the team to take a look at and as soon as an advisor is available, they'll be along to help.
12-06-2012 01:30 PM
Thank you for your patience.
I have been advised that 9209095 and 9209101 has been unlocked.
9209113 and 9209115 have different account details and these need to be updated, the quickest way to do this is to contact 191 or alternatively if you follow the Private Message I have sent to you we will be in touch as soon as we can.
You can find your PM inbox here.
13-06-2012 12:04 AM
I submit request again, I am sending you msg because I know Indian team will reply me with some lazy answer so if you can please have a look at it ASAP.
14-06-2012 08:45 AM - last edited on 14-06-2012 10:50 AM by Matt
@DaveCD: Another poor response from Indian team by (Boski surname removed) that We are unable to request unlocking code for mobile number xxx. Your account details names and email address are not updated,
What??? they don't even bother to check system properly... This is a business account and there are two names on account one is Company name and one is my name. So can you please have a look and resolve this issue. Thanks
14-06-2012 03:00 PM
Thanks for your post. Having checked the reference numbers supplied the team will require your e-mail address to be updated on your account. If you'd like us to escalate this further we'll require the details to be sent directly to our team via e-mail as we're unable to check further and provide a response via the eForum.
I've sent a private message with the details of how to contact us. You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.
14-06-2012 03:03 PM
16-06-2012 12:26 PM