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05-10-2015 07:38 PM
05-10-2015 08:02 PM - edited 05-10-2015 08:04 PM
Hi,
If you haven't been given the relevant information you can track a repair via http://www.vodafone.co.uk/track-a-repair/index.htm?cid=rdr-1116-01
If you cannot use the link then perhaps speak to Live Chat or ring 191.
The ’Live Chat‘ Option is found in the 'Contact Us' Link at the foot of the forum page. Please use a Computer to use this service. You may need to leave the Live Chat window page open a short time for Live Chat to initialise and for an Agent to become available. By using Live Chat you can also keep the chat logs. If you use a phone to try and access Live Chat then if possible request the Desktop Site on your phone.
They maybe able to give you the info to use the link or alternatively advise on its status.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.