09-08-2012 10:39 PM
Solved! See best answer
09-08-2012 10:53 PM
Hi there and welcome to the forum amber08!
If you got paperwork with your order, it will show on there. If not, take a look at the FAQs - there is a handy post that will help you out here
09-08-2012 11:06 PM
I havent got the paper work for my order... i have an invooice thing which only has my phone number on it... i'll phone up tomorrow to find it out thank you for replying so quickly
09-08-2012 11:14 PM
07-04-2013 04:01 PM
I tried the text, but it said "Not eligible for Upgrade". Ridiculous. I wasn't asking for an upgrade, I was following the instructions to ask for my account number. Vodafone please fix this.
Finally I did the customer service chat, had my ID verified and was able to get my account number and set up a pin. That seems the best way.
Also Vodafone, I tried following the instructions to phone customer service but that also didn't work. Ridiculous.
Please give instructions that actually work. I only tested the chat by chance, it was not the recomended solution, but ironically was the only solution that did work!
08-04-2013 11:09 AM
I've just test receiving my account number by text and it's worked fine, it may have been an error that you received this text but the service does generally work.
Can you let me know what instructions you followed and what happened when you tried to call Customer Service so I can look into this? Can you try it again now to see if this is still happening?
16-09-2014 09:07 PM
HI, Im trying to find out my account number and PIN. I sent txt msg account with my post code but they sent reply that i will receive email info soon. Well i would need the info now and not weeks later. I also tried to ring vodafone but there wasnt any option for general quieries and i wasnt being able to connect bcos of that (only options for stolen phone, paying bill etc..., nothing general!!!). Also chat is not available it says its busy for quite a while. Im new customer to vodafone but this is not a good start!. How can i get connencted then? What are the other ways to find out acc. no. and PIN pls?
18-09-2014 02:47 PM
03-10-2014 10:17 AM
hi i just bought a new phone and i need the account number of my new number to switch to my old phone number. but i can' t find it, i sent a message to 97886 but it says that i will receive an email with all my info but i still didn't receive it.
03-10-2014 10:22 AM
03-10-2014 07:08 PM
I already tried to ring 191 and the new custumer service number but there isn't any option for general quieries and i wasn't being able to connect also the time i called custumer service i waited for a long time and no one picked up.