I need help about iPhone

[ferreuo]

Hello Vodafone UK Community;

I bought a iPhone 3GS 5 years ago from Vodafone UK, and I update the IOS then the iPhone 3Gs doesn't open. It says that; "iPhone could not be activated." Then I call Apple Services and ask them this problem with my IMEI number. Besides, they said that "It's about SIM LOCK. You can tell to the Vodafone for this problem, they can find an easy solution."

That's all, please help me.

[BandOfBrothers]

Hi

Can you confirm what iOS the iPhone is currently on please.

You'll find this under Settings - General - About - Version.

Updating the iOS would not have any effect on your imei number.

Can you try a soft reset.

On the iPhone hold down the Sleep/Wake Button and Home button together until the Apple Logo shows. Then On seeing this Apple Logo release both buttons ,and the iPhone will reset , which has been known to clear most glitches.

See if any carrier update needs activating. This explains by  https://support.apple.com/en-gb/HT201270

By inserting your Vodaphone SIM card and hooking up to iTunes should activate your iPhone.

A sim lock prevents anyone using your SIM card in another phone. The default is typically 0000 unless you've changed it to someone bespoke yourself. Again a iOS update would not typically affect this either.

You could try hooking up to itunes and try the recovery mode through these steps https://support.apple.com/en-gb/HT201263 or DFU VIA http://m.iclarified.com/entry/index.php?enid=1034

[ferreuo]

Hello;

It's iPhone 3Gs. I updated this phone to 6.1.3 and then the phone can't be opened. I cannot enter any setting because the phone is stuck on the apple activation screen. I talked with Apple Customer Service and they said that Vodafone UK can open the SIM LOCK for me.

I'm living in Istanbul/Turkey now and I cannot communicate with you another platform. Please help me.

I can give you my IMEI number.

[Retired-Laura]

Hi @ferreuo

We’ll need to make sure that the request for the unlocking code if requested via our network unlocking code form, the request will need to be submitted by the original owner of the phone.

As you’re outside the UK we’re unable to promise that this will work.

For further information on this, see our network unlocking FAQ’s.

Cheers,

Laura