13-04-2011 10:15 PM
Interesting comment re orders placed pre 29th March in 2 weeks. I placed by phone on Sat 26th, got my confirmation email and was told a week. Have not had a call, have had emails with the online logistics team, saying watch out for the email!!! Now nearly 3 weeks since order, and still no sign.
Is it worth it really? Could have bought one on the Saturday! I would bet "business customers" all got theirs, and probably still are!
14-04-2011 01:14 PM
14-04-2011 04:15 PM
Ordered 28th March 2 emails to say thanks for your order and out of stock! I have tried customer services via email and all I receive is a generic email saying product is out of stock.
The get cut off from the vodafone helpline!
Can anyone give me an answer as to when I may get my Ipad2?
14-04-2011 10:44 PM
Apparently they have stock of 16 and 32 but not 64GB, and don't know when they will be in. It's still poor service, as I would go for the 32 rather than the 64, but no-one bothers to tell you anything!!!!
15-04-2011 12:27 AM
Unfortunately we currently don't have any further details around the delivery of the iPad 2 other that what is on our announcement.
If you want to chase your order please follow the instruction on that thread as all queries regarding deliveries and orders for the iPad 2 will need to be directed through our online store team.
15-04-2011 08:28 AM
15-04-2011 10:13 AM
Totally agree. I called yesterday and was put through to the Warehouse Team - only to find that after 30 minutes no-one picked up the phone!
I ordered my 64gb on March 28 and no-one seems to have a clue when it will arrive.
16-04-2011 10:06 AM
no chance boys. we're all being fed different lines. I've called up this morning and there has been no delivery and they still don't know when they're getting some.
This is becoming a joke. Mods. suggest you go get a proper update as you failed miserably to fulfil my order within 2 weeks, and I ordered on the 26th...
17-04-2011 01:46 PM
anyone got there ipad2 yet?.....even the moderators don't have a clue. Feel sorry for the staff taking all the abuse from fraustrated customers....what's shocking is how lower networks like 3 mobile andcompanies like best buy and toys r us have them in stock and big boys like vodafone don't have any?....
They still blaming japan natural disasters?
17-04-2011 02:59 PM
Don't think they blaming the earthquake no more, its already been shown in multiple cases that it has little or no impact on the supply of IPAD2's.
It was a rumor spread by people who didn't know why there was such a delay and tried to find a reason, but there was no proof of it. It was later proven that it had no impact.
18-04-2011 11:01 AM
Right, I have spoken to a very helpful manager in the customer complaints team on Friday (and have been re-assured by them that they will get an answer on the delays to me by 9am tomorrow)
anyone who ordered on or before the 28th March, Vodafone will need to dispatch the product by Wednesday (with the Bank holidays and weekends) to fulfill the 4 week promise. I popped into the store where I placed my order and they say they still do not have a clue when they are coming in. If Vodafone fail to contact us all and fail to deliver within the 4 weeks (as the second promise after the initial 1-2 week quote) they will be in breach of many laws protecting consumers.
From what I understand, there are 3 different stock allocations, STORE, ON-LINE, PHONE orders. Also, they do treat Business Customers as a priority over Personal Customers.
They say that Apple have not communicated how much allocation Vodafone will get each time of the Ipad 2; even though Vodafone are a preferred supplier. I find it hard to believe that a senior manager at Vodafone is not dealing with this direct to Apple.
If Vodafone do not dispatch by Wednesday for those of us who ordered by 28th, I would suggest people make a formal complaint and request compensation for their order. If Vodafone fail to deal with your complaint satisfactorily, then you can take this for an independent investigation through Ofcom or an Ombudsman.
do not let 191 fob you off, they say they can deal with complaints but do not. You need to make sure that a complaint is dealt with by the Cusotmer Satisfaction Team. I'd suggest writing to Guy, the CEO, on the vodafone site, as this seems to get them to respond to you rather than customer services
I have also been told by the manager that all complaints they deal with goes in a report to the CEO and exectuvie managers on a monthly basis, so we need to make sure all of our complaints get counted so Vodafone can improve their services to their long suffering personal customers.
Good luck everyone in getting Ipads for Easter to have a play around with them, or failing that good luck in compensation claims
18-04-2011 02:08 PM
I was also told Vodafone gets 2 deliveries a week but on what days I dont know.
18-04-2011 02:55 PM
18-04-2011 07:29 PM
18-04-2011 09:03 PM - last edited on 25-04-2011 09:30 AM by JD
As per my above post I sent a contact us as a complaint and received the following back.........
Thank you for contacting Vodafone Customer Services. I understand that you are concerned about the order you have placed and not received.
Brian, I have contacted our Sales Team and can confirm that your order is currently out of stock and you will receive your order within a few days. Hence, I would request you to have patience and can assure you that you will receive your order soon.
I appreciate your patience in this matter.
Seeing is believing as they say and if I now dont receive the ipad before the 20th or a few days time Vodafone can shuve it right up their ***** and I'm going to another company.
Watch this space.
19-04-2011 08:05 AM - edited 19-04-2011 08:09 AM
They have been telling me the same thing last week and this week. I can't help it , but not believe in anything they say anymore. To many times have they given me false information, personally I think it would be better if they just said 'we don't know'. At least that would be honest ! It still surprises me that their procurement department knows nothing of when anything is coming in. And if they do, the flow of information is horrid, and should be reviewed within company policy. For such a large company they should be aware of the challenges of sharing information and should be tackling it properly. Clearly this is not important for the management. A result of this is unhappy customers, and potentially loosening new customers. Which I am personally considering being one of....