Ipad due for Upgrade

[The_Chef]

Hi 

Im hoping someone from VF can help me.

I have 2 ipads on contract with VF and one has an upgrade date of today, when i log on and go to upgrade it tells me I am eligible but doesnt give me the option to upgrade my ipad 2 to an Ipad air/mini that I would like to, it only gives me options to upgrade to a phone for some reason.

I wonder if someone could contact me if it is possible to upgrade to an ipad air

Thanks

[The_Chef]

No automatic reply and also nothing showing in sent messages on the forum, I clicked reply to the link above as requested

[drey_p]

If you didn't get a reply and it is not lurking in your junk mail folders, it is possible that the message didn't get through.  As you are using a secure messaging form, it won't show in your Private Messages as these are 2 seperate systems.

I would recommend that you resend the message. A few tips for you, type the body of the message out before going onto the form and copy and paste it across - this will prevent the form from timing out.   Also, once you send the message, post the reference number back here so that the eForum Team can trace your message.

[Retired-Ian_]

Hi The_Chef,

I can't find your email.

Please can you resend the email?

I'll send you link again, which you can find here.

You can also speak to the team on 191 free of charge from your Vodafone mobile.

Thanks.

Ian

[The_Chef]

completed, hopefully its worked this time

[Retired-Matt_B]

Hi The_Chef,

Could you let me know the reference number you've had in the auto reply? It'll look like [#7xxxxxx].

I can't see any emails that have come through to us from your registered eForum address.

Thanks,

Matt B

[The_Chef]

ive had no auto reply whatsoever, not sure what is going wrong but not at this end as i followed the instructions and clicked send

[The_Chef]

resent, lets see what happens

now ive had an auto reply with 7350882 as the number

[Retired-Ian_]

Hi The_Chef,

I've checked and we've received the email.

We'll be in touch as soon as we reach it.

Thanks.

Ian