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Leaving the company before my contract ends

xitsnina123
2: Seeker
2: Seeker

My iPhone 5c is on a 24 month contract however it's now damaged, I can't get it fixed as my warranty ran out exactly the day my phone stopped working. ( The problem was that it no longer charges tried buying multiple chargers and replaced battery still no use. )  I was wondering if I could stop my contract and how much it would cost to do this, it's been 12 months of the contract so far. 

4 REPLIES 4

kids
Community Champion (Retired)
Community Champion (Retired)

Tte early termination fee is the cost of the number of months remaining less the VAT. There is also a 2% rebate.

Amanda
Community Manager
Community Manager

Hi @xitsnina123 

 

Welcome to the eForum and thanks for your post. 

 

We may be able to look at repairing the phone, if it isn't physically damaged. 

 

Speak to our Live help for further info. 

 

Thanks, 

 

Amanda 

BandOfBrothers
17: Community Champion
17: Community Champion
Hi

Has an Apple Store looked at it via a Genius Bar appointment.

They may help even if it's slightly over 12 months.

Appointment link is -> https://www.apple.com/uk/retail/geniusbar/

Look at http://www.thisismoney.co.uk/money/bills/article-1677034/Two-year-warranty-EU-law.html

Look in the charging port to ensure no lint / dust is in there.

Also household insurance may hold cover or even some bank accounts give mobile phone cover too. Excess fees may apply and check any T&C.

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

jeffkinn
17: Community Champion
17: Community Champion

Even though Apple steadfastly refuses to do so, Vodafone does offer a second year warranty on iPhones as long as there is not physical damage.

 

You have to take it into a Vodafone store to start the repair process.

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