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Rank 1: Guest
garyward22
Posts: 15
Registered: ‎30-08-2013

Live chat 24/7 Get help from advisers -live chat.24 hours a day, 7 days a week

The advisors are offline - isnt this a contradiction of terms - open 24 hours a day, 7 days a week.  

 

Tried 20 - 30 times in the day at night early hours 2am and 6am - always offline - cetainly not open 24 hours a day, 7 days a week.  

 

Why not lust have a queueing system so you know whats happening rather than an arbitrary one which doesnt work!

Message 1 of 149 (121,885 Views)
Rank 50: Grand Master
drey_p
Posts: 13,766
Registered: ‎13-10-2009

Re: Live chat 24/7 Get help from advisers -live chat.24 hours a day, 7 days a week

Hi there

 

Post some details about the issues that made you want to contact customer services and we will try our best to help you.


Has my post helped you? If so please click the Thumbs Up button!
:smileywink:
Message 2 of 149 (121,881 Views)
Rank 1: Guest
garyward22
Posts: 15
Registered: ‎30-08-2013

Re: Live chat 24/7 Get help from advisers -live chat.24 hours a day, 7 days a week

I telephoned Customer services regarding a second hand phone - which i am led to believe was on Vodafone.  I did a checkmend report on the phone but it seems to be an issue in Japan/Korea.  Customer services told me that I should talk to Apple as they run the database of IMEI numbers.  I spoke to Apple who told me that it was the carrier who is responsible for the blacklisting and that I should talk to them.  So I am trying to find out what the issue is and whether it can be resolved.  The phone is not lost, stolen, insurance claimed etc.  Can you help I have the IMEI which I am not sure if I should put on here.  Thanks

Message 3 of 149 (121,852 Views)
Tech Team
Sukhi
Posts: 6,245
Registered: ‎13-01-2010

Re: Live chat 24/7 Get help from advisers -live chat.24 hours a day, 7 days a week

HI garyward22

 

I think we'll need to take a closer look at this, can you get in touch here and we'll be with you as soon as we can :smileyhappy:.

 

Thanks

 

Sukhi

Message 4 of 149 (121,543 Views)
Rank 1: Guest
Lou1909
Posts: 5
Registered: ‎11-09-2013

Re: Live chat 24/7 Get help from advisers -live chat.24 hours a day, 7 days a week

Hi, like the OP, I've tried numerous times to contact Live Chat and they are always offline. I have recently moved to Asia therefore cannot call premium rate numbers for assistance as would cost me a small fortune. When I moved I rang to advise to stop my number on the evening of my flight as previously advised by Vodafone help desk. Spoke to a really helpful guy called Jamie who said he could transfer my number to PAYG so I'd be able to use UK sim when back on visits. To my knowledge this hasn't been done. I did receive a text from Vodafone saying they'd call me however I do not answer calls when abroad, especially from premium rate numbers! Also, now I'm in Malaysia I am unable to use my phone with a local sim as it is locked to Vodafone UK. How do I go about getting this unlocked?

I'd be grateful if someone could answer my questions or point me in the right direction to a landline number I can call from overseas that isn't going to bankrupt me.

Many thanks,
Alison
Message 5 of 149 (119,590 Views)
Rank 1: Guest
Lou1909
Posts: 5
Registered: ‎11-09-2013

Re: Live chat 24/7 Get help from advisers -live chat.24 hours a day, 7 days a week

For your information I have an iPhone 4S
Message 6 of 149 (119,589 Views)
Moderator (Retired)
Moderator (Retired)
Lee
Posts: 19,284
Registered: ‎27-10-2008

Re: Live chat 24/7 Get help from advisers -live chat.24 hours a day, 7 days a week

Hi there Lou1909,

 

Thanks for posting.

 

You can request your phone to be unlocked here.

 

So we can look at transferring your number to Pay as you go, click here and send us your details.

 

Cheers,

 

LeeH

Message 7 of 149 (119,318 Views)
Rank 1: Guest
JordanTowells
Posts: 1
Registered: ‎12-09-2013

Re: Live chat 24/7 Get help from advisers -live chat.24 hours a day, 7 days a week

Hi I'm trying to get a new Samsung Galaxy S4 for Uni next week for pick up in Cardiff but for some reason there are no listings of the shops available. 

Message 8 of 149 (119,095 Views)
Rank 1: Guest
kazzaroo
Posts: 1
Registered: ‎08-10-2013

Re: Live chat 24/7 Get help from advisers -live chat.24 hours a day, 7 days a week

how do I speak to someone, I can't email, phone or chat to anyone at vodafone what on earth is going on?

Message 9 of 149 (113,953 Views)
Tech Team
Ian_C
Posts: 3,193
Registered: ‎05-03-2010

Re: Live chat 24/7 Get help from advisers -live chat.24 hours a day, 7 days a week

Hi kazzaroo,

 

Thanks for your post.

 

If you need any help you can pop into any Vodafone store, or if you'd like us to get in contact you can find out how to get in touch here.

Cheers

 

Ian

Message 10 of 149 (113,682 Views)
Rank 1: Guest
Wilsenach
Posts: 2
Registered: ‎25-10-2013

Web chat help - anyone online?

Vodafone Web Chat/Forum, I need some help. Who can assist?

Message 11 of 149 (109,850 Views)
Rank 50: Grand Master
drey_p
Posts: 13,766
Registered: ‎13-10-2009

Re: Web chat help - anyone online?

If you post some details about the issue you are having, perhaps the eForum Team and Community can help you.


Has my post helped you? If so please click the Thumbs Up button!
:smileywink:
Message 12 of 149 (109,841 Views)
Rank 1: Guest
Wilsenach
Posts: 2
Registered: ‎25-10-2013

Re: Live chat 24/7 Get help from advisers -live chat.24 hours a day, 7 days a week

My issue is specific to my Vodafone Account - can someone please LiveChat me Vodafone?

Message 13 of 149 (109,839 Views)
Rank 50: Grand Master
drey_p
Posts: 13,766
Registered: ‎13-10-2009

Re: Live chat 24/7 Get help from advisers -live chat.24 hours a day, 7 days a week

One of the eForum Team will be able to help you out with this but you will need to post a bit more detail so that they can actually assist you.


Has my post helped you? If so please click the Thumbs Up button!
:smileywink:
Message 14 of 149 (109,824 Views)
Tech Team
Jenny
Posts: 9,054
Registered: ‎29-07-2008

Re: Live chat 24/7 Get help from advisers -live chat.24 hours a day, 7 days a week

Hi Wilsenach,

 

As you posted this a few days ago, have you got everything resolved now?

 

If not, take a look here for how to get in touch.

 

We’ll need to know what problems are you having though in order to help further.

 

Thanks

 

Jenny 

Message 15 of 149 (109,275 Views)
Rank 1: Guest
vickik87
Posts: 2
Registered: ‎31-10-2013

Re: Live chat 24/7 Get help from advisers -live chat.24 hours a day, 7 days a week

Hi how do i get the content control off plz
Message 16 of 149 (108,267 Views)
Rank 1: Guest
vickik87
Posts: 2
Registered: ‎31-10-2013

Re: Live chat 24/7 Get help from advisers -live chat.24 hours a day, 7 days a week

Can Vodafone unlock your fone
Message 17 of 149 (108,264 Views)
Rank 50: Grand Master
drey_p
Posts: 13,766
Registered: ‎13-10-2009

Re: Live chat 24/7 Get help from advisers -live chat.24 hours a day, 7 days a week

Hi there

 

You can remove content control online, through My Vodafone.  Alternatively, you can call 191 and they can assist.  Also you can pop into your local Vodafone Store with your passport or drivers license and the staff there can remove it for you.

 

In response to your second query, yes, Vodafone can unlock a phone that they supplied.  If it was supplied on contract, the original owner will need to request the unlocking and there is a charge of £19.99 is the phone was supplied on contract less than a year ago.


Has my post helped you? If so please click the Thumbs Up button!
:smileywink:
Message 18 of 149 (108,201 Views)
Rank 1: Guest
Kelbel29
Posts: 1
Registered: ‎14-11-2013

Re: Live chat 24/7 Get help from advisers -live chat.24 hours a day, 7 days a week

I added IOU and have not made any calls to actually use it because each time I try to call somebody it says iv not enough credit, I had the same with last sim I had and problems with this network not receiving my freebies and other problems, I'm sick of this happening all time anyone suggest any other networks that I won't get messed around with and not have to top up around £60 a month?
Message 19 of 149 (104,006 Views)
Moderator (Retired)
James
Posts: 23,636
Registered: ‎21-07-2008

Re: Live chat 24/7 Get help from advisers -live chat.24 hours a day, 7 days a week

Hi Kelbel29,

 

If you would like us to take a look at the freebee and IOU issue on your account, please contact the team using the details here.

 

James

 

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 20 of 149 (103,484 Views)