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First Poster
DanCollins
Posts: 1
Registered: ‎07-03-2012

Losing signal on iPhone 3gs

Hi,

 

I have just come off the phone to vodafone customer support as i have lost all signal on my iPhone 3gs, they asked me to turn off 3g and when that didn't work had the cheek to say that the area i live in does not have a good signal and that i will need to buy a sure signal for £50!! 

 

I have lived in the same area for 3 years and have always had good signal with vodafone, when i told the person on the phone this she then said that a cell tower is down near me and thats what is causing the problem.

 

I also have a work mobile on vodafone and with both phones next to eachother the work phone is still working fine so some how doubt it is a cell tower problem.

 

I have had a similar problem in the past and phoned up and got this sorted pretty quickly.

 

Since when has vodafones customer service become so bad and also changed into a sales department trying to sell me things that i do not need???

 

Not happy!

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Administrator
Matt
Posts: 14,638
Registered: ‎15-09-2009

Re: Losing signal on iPhone 3gs

Hi

Please try the steps in our Network Troubleshooting thread.

 

 

If you are still experiencing the issue having completed these steps, post the template with your answers here and I'll have a member of the team get back to you ASAP.

Thanks
Matt
Moderator

Message 2 of 2 (2,554 Views)