cancel
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Lost phone

laylas97
2: Seeker
2: Seeker

i have had my iphone stolen and i have called and had the number blocked so that my account isnt charged so this might sound like a stupid question but i have no idea what to do now, especially regarding my contract. i need my phone in regards of work and need to make calls on it (both personal and business) any advice would be great

 

thank you.

1 REPLY 1

BandOfBrothers
17: Community Champion
17: Community Champion

Hi, 

 

Vodafone will have blocked the SIM card to stop unauthorised usage. 

 

They will ill send a new Sim Card to you and you may have to contact them when it arrives to have the account bar lifted for the new one to work and activated if required.

 

Regarding the iPhone here is some info from Apple on Lost mode 

 

Lost Mode.

 

Regarding replacing the iPhone. 

 

Do you have Vodafone Insurance, if so Vodafone Insurance and How-do-I-make-a-claim-under-Vodafone-Insurance.

 

If not then check any Home Contents Insurance and or some Bank Accounts provide cover as a perk of the account. T&C and Excess fees would typically apply.

 

If not then I'm afraid you'd have to purchase a new phone or perhaps a second hand one or look to see when your early upgrade date is. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.