Apple

[DaveCD]

Hi stadekola

Thank you for your post and it is great to see you.

It would appear that this often occurs during peak times, have you been able to try this early morning or late at night?

Also have you been able to access 'My Account' online using a PC or similar?

I have sent you a PM so we can raise this to our support team.

You can find your PM inbox here.

Hi kelvyn29

We tried to call you yesterday and even left a voicemail, we have received an email from you and this was also responded to yesterday so if you reply to that we will be able to move forward.

Hi markus295

Thank you for your posts.

Were you given a reference for your call with the Tech Team?

I have sent you a PM to see if we can chase this up and pass this information to our support team.

You can find your PM inbox here.

Many Thanks

DaveCD

eForum Team

[kelvyn29]

I've had no phone call or any email response from you......

[markus295]

I have sent the email to vodafone

[MRich536]

Since the latest version of the My Vodafone app was released on the Apple store and updated to my iphone 4, I have been unable to get it to work. Like many others (if you read the feedback on iTunes) the app just reports that due to a technical issue no details can be displayed.

Been the same for over a  week now.

But some say it works!?

I have deleted it, re-installed it and nothing works. Have hard rebooted the my phone too. Have now deleted the app. Its a massive waste of time and a real frustration.

Poor show Vodafone.

[Ben_H]

Hi MRich536,

Thanks for posting. As this is only happening to individual users as opposed to all users, can you confirm the software version you're currently running on your iPhone 4 as well as any other data counter apps you've got installed on the device? Once we get more information, we can try and replicate then troubleshoot this query for you.

Cheers, Ben

[Rococo]

How can there be so many messages, going back months, about theVodafone app not working and you still haven't fixed it. It doesn't work on my iPad 

[DaveCD]

Hi Rococo

Thank you for your post and a very warm welcome to the eForum.

There are different reasons customers experience difficulties with the 'My Vodafone' app, from using old software to typing incorrect passwords so unfortunately there is not one answer for all queries we can post.

Please can you provide the information posted by Ben_H just above yours.

Also can you let me know if you are able to log in to 'My Account' normally.

Many Thanks

DaveCD
eForum Team

[stevieb21]

I have a new Ipad, and have installed the 'My Vodafone App'.

It all appears to work fine, apart from the 'Usage, Plan & Extras' option which never loads.

Help Please

Thanks

[kids]

For the app to update all of the functions it usually takes until the start of the next billing cycle before it gives you the statistics.

[Jordyt1989]

Just wondering if this is still open I'm having the same problem please help?

[stevieb21]

This item is still open. I have waiting until the start of the new billing cylce as suggested on this thread, but still to no avail.

[Simon]

Hi Jordyt1989

Thanks for your post. Have you upgraded or changed your price plan recently, or taken out a new connection?

The My Vodafone app updates when your new billing cycle kicks in so if you change a price plan mid-month for whatever reason you won't see any usage stats until the following month.

Also, the app doesn't work for business customers so if you're on a business price plan then no stats will show up.

Thanks

Simon 

[stevieb21]

Hi Simon,

I started a new connection on 24/09/12, and have recived a bill from then up till the 19th Oct.

However the app is still not showing the usage data. Do I need to reinstall the app to force it to work?

Thanks

Steve

[Seabird0055]

My  vodafone app worked fine on my ipad until I updated the software to iOS 6.  now it doesn't work despite deleting and reinstalling.  Can' t access my account either.  Get the message'due to technical difficulties information not available'.  This has been the case for over a week so I can't see my data usage or bill.  Password and user name is correct.  Advice please.

[Dave]

Hi guys,

stevieb21 - can you try telling the app to forget your number for me? This will force it to try to pick everything up again from scratch.

To do this, click the cog icon in the top right corner of the usage page for me, then click the button which loads.

------------------------

Seabird0055 - If both services are failing, then this suggests that the OS6 installation may just be coincidental timing - it would have no effect on My Account logins.

What point does the app stop at? If you get to the usage page but it never loads the data, can you also try the option to forget your number I mentioned above?

I'll pop you a PM so we can look at the My Account login as well for you.

You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

Dave

[Jordyt1989]

Dear simon

I did upgrade a few months ago and I expected it to mess up a little bit as computers and technology do. But I've had a bill since then and I've also had full 3G signal and its still saying there has been a probl due to technical difficulties and to please try again later.

[James]

Hi Jordyt1989,

Thanks for your post.

To be honest if you have had bill since the upgrade then everything should be working again for you.

Can I clarify which iPhone you are using?

Also what version of the app are you currently running?

Have you uninstalled and reinstalled the app since your last bill was produced after the upgrade?

James

[Jordyt1989]

Dear James

I am using an iphone 4s, with my vodafone app version 3.0. I have tried unistalling and reinstalling a few times but its still coming up with the same thing. I have also tried resetting the phone after unistalling and still nothing. Any help would be greatly appreciated as its a really good app when it works.

Many Thanks

[Seabird0055]

thanks for the quick response.  'my account' is now working so at least I can see my usage.  I have reinstalled iOS 6 as wel as the app itself.  it stalls at I the usage page so I have asked it to 'forget me' several times.  Still no luck with getting it to work. And yes I am doing this via 3G.  think I will delete the app and just use the main site for account info.  I'll check the forum periodically to see if a new fix has been discovered.

[James]

Hi Guys,

Thanks for getting back to us here.

@ Jordyt1989, can I ask if you are able to select options and forget my number within the app?

If not, please follow the instructions on the PM that I have sent to you so that I can make sure everything is as it should be at account level for you.

You can find your PM inbox here.

In the meantime, do you have access to the online account to view this information?

James