I requested an unlock code from Vodafone and filled in the form online.
I was then contacted and told the request was denied as the IMEI number provided is incorrect. (Even though I gave the one that is on my handset and no errors were made.) So was asked to phone 191 and speak to advisor.
I did this and was told the IMEI number was out by 1 digit. The one on my handset ended in a '1' and the one on the advisors system ended in a '0' all the other numbers were the same. Now this CLEARLY is a clerical error on the Vodafone system and nothing I could have had involvement in. So I went to a Vodaphone store along with all my bits from my original contract, phone, box, paperwork and the guy apologised and changed my IMEI number on their system to match the one on my phone and put through the request again. Was told that it would now be actioned within 48 hours.
Heard nothing back for 5 days so called Vodaphone this morning and was told that my request had been cancelled as I can only make one request to get it unlocked and my original details didnt match up.
This is an absolute disgrace, I have been a loyal customer and even spoke to an advisor last week about staying on my contract for a lower tarriff until the new iPhone comes out and then upgrade. But after the appaling service I received for this minor request I begrudgingly gave notice on my account today.
I am extremely disappointed in the lack of help I received from Vodafone given that the fault was not my own doing and something I had no control over. To then be told that my request will no longer be actioned is appalling.
I hope none of you have to go through all this to no avail.
