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Rank 1: Guest
Posts: 4
Registered: ‎04-12-2011

No internet outside wifi

[ Edited ]

Hi

 

I have an iPhone 4 on monthly cpntract with Vodafone.  As the title says, I can use the internet with no problem at all whenever I am in a wifi zone, including at home, in Tesco, anywhere with free wifi where I have a valid password.  However, I can't get the internet, send/receive email. use Whats App when I'm outside these areas.  I've read through the forum and I think my settings are correct.  If anybody could post exactly what the settings should be or suggest anything else, I'd be grateful.

 

I can send and receive phone calls and mms.

 

I haven't got Airplane mode on

 

My account says I 've used 40mb of data so it must have worked at some stage.

 

Cheers

Message 1 of 4 (5,038 Views)
Posts: 2,573
Thanks: 992
Solutions: 338
Registered: ‎14-02-2008

Re: No internet outside wifi

[ Edited ]

Hi,

 

If you can send MMS then it sounds like Internet is enabled on your SIM card (you'd need this to send picture messages) - so this points to a potential setting issue on the device itself.

 

What error message do you get when you try and go on a web page via Safari, for example?

 

Finally, if you go to:

 

- Settings > General > Network > Mobile Data Network

 

Under Mobile data what's your information set up as?

 

Going from my own iPhone which works fine I have::

 

APN: wap.vodafone.co.uk

Username: wap

Password: wap

Message 2 of 4 (4,976 Views)
Rank 1: Guest
Posts: 4
Registered: ‎04-12-2011

Re: No internet outside wifi

Thank you for replying

 

All my settings were correct.  I could sit next to people with a Vodafone iPhone 4 and they could get data and I couldn't.  I solved the problem by the hugely scientific act of uninstalling Facebook and then re-installing it.  Everything works fine now.  I have no idea if the Facebook thing had any effect, but whatever happened it all works.

 

Mobiles and computers Smiley Mad

Message 3 of 4 (4,956 Views)
Moderator (Retired)
Posts: 20,669
Registered: ‎25-11-2010

Re: No internet outside wifi

Hi TonyM19,

 

It's great to see that you've resolved your issue. Should you have any further questions, you know where to find us.

 

Thanks

 

Andy

 

Moderator

Message 4 of 4 (4,946 Views)
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