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03-04-2012 08:29 PM
Hi all,
I am hoping you can help. I have returned to Vodafone and had my number ported over today. I can make and receive calls, send and receive text messages without any problems, but the internet is not working. I have called Vodafone twice, and the support people gave me the following settings to enter in the cellular data section in my settings:
APN: internet
Username: web
Password: web
I was given these details twice today, inputted them in my phone and rebooted, but still no luck. The support stadd checked on their end that I should be able to use a data service, and it was all fine on their end. However, it's just not working and now the customer services line is closed.
Can anyone help or provide any suggestions? Many thanks.
Solved! Go to best answer.
05-04-2012 10:36 PM
03-04-2012 08:51 PM
Did they do all the other normal things such as rebooting your phone, maybe trying to turn it onto flightmode and off etc, is your signal good in your area, do you know other Vodafone users who are getting good 3G signal etc
03-04-2012 08:55 PM
05-04-2012 08:15 AM
Hi Quackington,
When porting in, the transfer happens in stages, so it's not unusual to see some services appear before others. Can you confirm for me if the data is now working for you, as this should have been completed by now?
If it isn't, then as you've already tried switching it off and on again, can I get you to try a hard reset for me?
- Switch the handset on
- Whilst powered up, remove the SIM card and battery
- Put the battery back in and switch on
- Wait a couple of minutes, then remove the battery again
- Replace the SIM and battery and switch back on
If that doesn't resolve this, then reply to the PM I'm sending you.
You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.
Dave
05-04-2012 10:36 PM
17-03-2013 09:06 PM
18-03-2013 01:55 PM
Hi tiffanyirwin
Welcome to the eForum
It looks like you've tried troubleshooting already which is good. If you could reply back to the PM I've sent you, I'll take a closer look at your account and see if I can find out why you're unable to use data on you phone
You can find your PM inbox here.
Thanks
Sukhi
17-11-2014 09:01 PM
20-11-2014 10:40 AM
Hi @themiller
So we can access your account, I’ve sent you a private message here, with how to send us your details.
Any other customer’s viewing this thread, please contact us here.
Thanks,
Gemma