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Solution

SIM Not Valid

NickJH
3: Seeker
3: Seeker

Losing the will to live having lost several hours of my life in Live Chat.

In brief:- Blackberry died and replaced on insurance with Iphone 4s.

            Vodafone sent new micro sim which failed to activate

            Sim Not Valid

            Apparently they activated the wrong sim

            Correct sim activated

            Sim Not valid

            Was told that sim must be corrupted

            Sent new sim

            new sim activated today

            Sim Not valid

 

Full message reads   :-

SIM Not Valid
The SIM card that you currently have installed
in this phone is from a carrier that is not supported
under the activation policy that is currently assigned
by the activation server. This is not a hardware issue
with the iPhone. Please insert another SIM card from
a supported carrier or request that this iPhone be 
unlocked by your carrier. Please contact Apple for more
information.
 
HELP!!

           

1 ACCEPTED SOLUTION

jeffkinn
17: Community Champion
17: Community Champion

That means that the iphone is locked to another network. Speak to the insurance company and ask them to send you a phone that is either unlocked or locked to the Vodafone network.

Jeffkinn_Sig.png

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2 REPLIES 2

jeffkinn
17: Community Champion
17: Community Champion

That means that the iphone is locked to another network. Speak to the insurance company and ask them to send you a phone that is either unlocked or locked to the Vodafone network.

Jeffkinn_Sig.png

BandOfBrothers
17: Community Champion
17: Community Champion
Who supplied the iPhone ?

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.