Still being charged for cancelled account

[Mdavison11]

Hi - I cancelled my account early December last year and have moved on to a different provider. Yet i am still getting charged for my old contract (I just received another bill today - 9th Feb). My father is the main name on the account. How can I ensure that I will not be charged again?

Thanks
Madeleine

[DaveCD]

@Mdavison11 

Only the account holder can cancel an agreement, so your father would need to be the one to action this.

We can take a look at this for you, ask your father to contact our Live help team.

If they're not there straight away, sit tight and an advisor will be with you as soon as they're available.

DaveCD