23-06-2012 01:13 AM
filled in the unlock code request form and received the below email it has been more than 3 working days now and have had no email from vodafone with the status of my request to unlock my iphone 4 all i have is the following email and reference Unlock Code Request Form [#9297129]is there anyway to find out what the status of the unlock process using the following reference [#9297129]From: nucresolutions <firstname.lastname@example.org>
Date: 19 June 2012
Subject: Re: Unlock Code Request Form [#9297129]Thank you for your mail regarding your Network Unlocking Code. We will endeavour to respond to you within our specified Service Levels below.
Escalations regarding previous queries will always be given a higher priority and resolved at the earliest opportunity.
Nokia - 2 working days
BlackBerry - 5 working days
Samsung - 16 working days
Sony Ericsson - 10 working days
All other brands - 3 working days
NUC Resolutions Team
Customer Service Support at Stoke
Registered Office: Vodafone House, The Connection, Newbury, Berkshire RG14 2FN Registered in England no. 1471587
23-06-2012 04:38 PM
is there anyway to find out what the status of the unlock process is using the following reference [#9297129]
its been 5 days now since filled in the form has the unlock request been sent to apple
seems we just get the following reference [#9297129] as soon as you fill in the form and then from there nothing else what type of system is this where vodafone can not even email to say that the unlock request has been sent to apple
it just takes one simple email to confirm that the unlock request has been sent to apple for unlocking
23-06-2012 07:32 PM
how does someone know if vodafone have sent the unlock code request to iphone ?? if vodafone can not even confirm that it has been sent to iphone ?? -->> this was the question
Have you connected your iPhone to itunes with a non Vodafone sim yet to see if the phone is now unlocked? -->> this was not the question and have already connected the iphone to itunes with non vodafone sim
24-06-2012 10:21 AM
Thanks for your posts here regarding the NUC request for your iPhone.
When it comes to the iPhone, we take the details that you have supplied on the form and then request for the iPhone to be unlocked by Apple directly, when this is confirmed we will email you to connect your phone to iTunes with a non Vodafone SIM in the phone and perform a restore to complete the unlock procedure.
I have checked the reference that you have provided to us and can see that a reply was sent to you on 19/06/2012 due to an issue with the request however so that we can get this checked for you I have sent you a quick PM, please follow the instructions on the PM and one of the team will be able to get this escalated for you.
You can find your PM inbox here.
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