Apple

[dekazan]

3 days ago I bought the iPhone 4 without a contract (Pay as you go). I also paid for the unlocking your phone. 3 days have passed and my email got a letter with such content: This request has been cancelled.

Cancellation reason:
Customer Details
Customer Name denis kazantsev
Email Address (removed fro security)
Account Number
CSA and Charge Details
CSA Name yuki
Team Other
Email Address (removed for security)
Site 60 915 London Oxford St Experience
Charge Added Y
IF NO CHARGE ADDED, PLEASE ENTER NAME OF PERSON AUTHORSING: charge has been paid in store.

what to do in this situation? My ref: 325117

[Andy]

Hi dekazan,

I've removed your email address from your post for security reasons. Posting such details on an open forum may result in you receiving spam, something I'm sure you'd wish to avoid.

One of the team will be along to assist you with your query as soon as possible.

Thanks

Andy

Moderator

[dekazan]

Today I received another letter in which the burnt: "We are unable to request Number Unlocking Code for Mobile Number 07*******40 . Your account details are not updated.
Also we are unable to request free NUC for PAYT handset within 12 months from connection date. This will be charged at £ 19.99.What shall I do? I can use my iPhone, because I live abroad

[kids]

You will have to pay the £19.99 fee if the handset is within the 12 months of conection date.

Is your handset being used on Vodafone at present? As that may be why the 'details are not updated' message appears, the phone's IMEI number needs to appear on Vodafones database so that they can unlock it.

[dekazan]

I use a sim card of Vodafone now, but I use it in Russia and it is not determined as Vodafone...

[Wayne]

Hi dekazan

For us to unlock your phone you will need to be using a Vodafone UK SIM card.

We also need you to be using a Vodafone UK SIM card so that we can charge you for the unlocking. (You’ll need to top up the SIM card with £20 so that we can take the £19.99 from it)

Thanks

Wayne

eForum Team

[dekazan]

I should pay 20 pounds more? When I buy iPhone, I also pay for unlock my phone/ And I have receipt/

[Wayne]

Hi dekazan

Thanks for coming back to me here. If you have already paid then you do not need to worry about this. You do need to be using a Vodafone UK SIM card though.

Have you checked that it isn’t already unlocked by hooking the phone up to iTunes with the non Vodafone SIM inside?

Thanks

Wayne

If you have a spare minute could you please take the time to fill out a short feedback form about me?

You can do so here

[renald]

I was looking to buy a iPhone 4 shortly but this unlocking prob. is bothering me. Have u been able to get out of this prob. at last nd how? Pls. share...... 

[kids]

---

renald wrote:

I was looking to buy a iPhone 4 shortly but this unlocking prob. is bothering me. Have u been able to get out of this prob. at last nd how? Pls. share...... 

If you buy the phone from Vodafone and it is used on the Vodafone UK network Vodafone will unlock it for free if it is on contract  or for £19.99 if PAYG.

The earlier poster was experiencing proplems as he was using the phone on a Russian network.

In the UK all you need to do is to complete this form:

http://campaigns.vodafone.co.uk/UnlockCodeRequestForm/

---

[dekazan]

I use Vodafone SIM card all time....but my phone is still locked

[kids]

---

dekazan wrote:

I use Vodafone SIM card all time....but my phone is still locked

As Wayne asked, have you connected the phone to itunes to see if it is now unlocked?

---

[dekazan]

Yes, I connected the phone to iTunes with non Vodafone SIM card. It does not work. The message said insert card issued by the mobile operator

[kids]

As you bought the phone without a contract have you ever used the phone on the vodafone network to make / recive calls?

If not then the IMEI number will not been shown on the Vodafone system and therefore Vodafdone will not unlock it.

[dekazan]

Of course I use it. I spent about 20 pounds. Maybe I need to top up the balance?

[kids]

You say you have paid for the unlocking and have a receipt so there should not be any need to pay again.

In post #5 you say you are using it in Russia with a Vodafone sim? If that is correct what network are you using it on?

[dekazan]

I use a Vodafone SIM card but it is defined as the MTS RUS network

[dekazan]

New message from NUC are so nice

Dear Custome

 We are unable to request free number unlocking code for PAYT mobile number 07787****0 within 12 months from the connection date. If you still wish than this will be charged at £ 19.99. What does it mean? Why I should wait? It means  that Vodafone took the money and does not do things that should? 

[Martin]

Hi dekazan

To unlock the phone a credit of £19.99 needs to be on the number for this to go through. If the credit is spent on calls and texts etc, the credit is not reserved for the unlock procedure.

If you can make sure that this amount is on the PAYG number then request this again from the link above then this will go through.

Martin

[Mitshah55]

Hi,

Can I unlock an iPhone 4 if I am on a Voda sim only contract and I didn't purchase the phone through Vodafone as it was a gift