Ask
Reply
Solution
12-05-2015 02:09 PM
Hi,
I have a Ipad with Retina Displayon Vodafone pay monthly that I'd like to get unlocked.
I've submitted the unlock form & have received an email advising that the IMEI is incorrect.
I spoke with customer services twice. On the first call the advisor went away & came back advising that the IMEI should have a zero at the end, not the number shown on my IPAD or on it's box.
I tried this, but the unlock form gives me an error & will not let me submit.
The 2nd time, I was just advised to go into a retail shop which I've done but they cannot help.
Can someone help get my IPAD unlocked ?.
Thanks
12-05-2015 02:37 PM
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
12-05-2015 03:25 PM
Hi,
Yes, this is the number I've given on the unlocking request, which matches the IMEI on the IPAD box.
Vodafone are advising that the IMEI number is incorrect ?.
Thanks
13-05-2015 02:40 PM
We’ll need to check that the information on the system matches the iPad that you’ve got.
Was this supplied by Vodafone directly or was this received by a third party?
If you’ve had this from us, please can you take the iPad to your local Vodafone store and have them update the details on your account.
Cheers,
Laura
13-05-2015 08:38 PM
15-05-2015 05:39 PM
17-05-2015 10:14 AM
Thanks for letting us know.
We'll need to look into this further, to see what's happening.
I've sent you a private message, please follow the steps to get in touch.
Thanks,
Amanda