Unlocking IPad - Incorrect IMEI

[lemonhead175]

Hi,

I have a Ipad with Retina Displayon Vodafone pay monthly that I'd like to get unlocked. 

I've submitted the unlock form & have received an email advising that the IMEI is incorrect.

I spoke with customer services twice. On the first call the advisor went away & came back advising that the IMEI should have a zero at the end, not the number shown on my IPAD or on it's box.

I tried this, but the unlock form gives me an error & will not let me submit.

The 2nd time, I was just advised to go into a retail shop which I've done but they cannot help.

Can someone help get my IPAD unlocked ?.

Thanks

[BandOfBrothers]

Hi

On a cellular version of an iPad- Under Settings, General , About - the imei full number should be there.

 help link here https://support.apple.com/en-gb/HT204073

[lemonhead175]

Hi,

Yes, this is the number I've given on the unlocking request, which matches the IMEI on the IPAD box.

Vodafone are advising that the IMEI number is incorrect ?.

Thanks

[Retired-Laura]

Hi @lemonhead175

We’ll need to check that the information on the system matches the iPad that you’ve got.

Was this supplied by Vodafone directly or was this received by a third party?

If you’ve had this from us, please can you take the iPad to your local Vodafone store and have them update the details on your account.

Cheers,

Laura 

[lemonhead175]

Hi,

Thanks for responding.

I purchased online @ Vodafone.com then had it delivered to a local store.

I'll try taking in to a different store.

[lemonhead175]

Hi, As advised, went into a Vodafone store today & they were unable to help again.

They're advising that an IPAD is not showing on my account, even though I'm paying
for one & therefore the option to update the IMEI is not available.

Back to square one.

Thanks

[Amanda]

Hi @lemonhead175

Thanks for letting us know. 

We'll need to look into this further, to see what's happening. 

I've sent you a private message, please follow the steps to get in touch. 

Thanks, 

Amanda