Apple

[parish_chap]

Just updated the My Vodafone iPhone app. Followed the on-screen instructions to turn off Wi-Fi so the app can identify my and link to my account but it keeps saying that it can't identify me and to make sure I have a signal. I have a full-strength 3G signal and have been trying for nearly an hour, but still no luck.

Anyone else having the same problem?

[workshy]

Same here.

Took over 10 attempts before it would load my account info...turned wifi back on and now it wont load the info anymore!

[redpaul]

I updated too and it can identify me either. This app has just been rendered useless.

[darrenkidd]

You have to persevere it took me about 30 mins for the app to finally recognize my phone.

[parish_chap]

Thanks guys. Yes, it finally worked for me after a couple of hours, although I've seen the same message again since - but it managed to connect (eventually) after clicking Try Again.

I think that this is a more descriptive message than the "there is a problem, please try later" (or something like that) that the old version of the app used to give.

Since both the old and new version seem to have the same problem I guess it's at Vodafone's end rather than the app itself.

Got to say that the new version is a big improvement with the Openzone Wi-Fi features

[Jebelious]

It worked once i switched WIFI off here over the WAP APN so i would make sure that you are not trying to connect via any WIFI connection, it did take a few minutes and a full close of the app to get it working though.

[David]

Hello,

I can confirm we are aware of an issue with the new version of the app.

More information can be found here:

My Vodafone App

Thanks

David

eForum Team