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18-02-2015 07:57 PM
Last week I got a message from Vodafone saying I've nearly used up all my data. So I replied to the message which added 1gb to the account.
I checked my account as well and it said I had 1.5gb left to use so I was a bit confused.
Anyway, today I got another message saying I again had used all my data and was being charged £6.50 for an extra 250mb. About 4 hours later I got another message saying I was being charged another £6.50 as I had again gone over my allowance. It said "You've now been charged £13 extra".
What I have done
I have now shut off all my mobile applications. I was also tracking the data they used just before this and it seemed there wasn't any apps that were running in the background.
I regularly shut applications down as well.
Call to Vodafone
I called vodafone twice now and they've been useless. They kept saying "It's a self-managed account... have you checked the website to track your data usage... have you got our application..."
All useless stuff as the application does not reflect my data usage. It also doesn't help me avoid further charges.
They also said "4G uses more data".
They didn't seem to understand that 8gb is a huge amount of data. I work full time and have WiFi at home so don't understand how I'm using that amount.
Any ideas about why I'm using so much or things I can try to fix this?
Thanks everyone
18-02-2015 08:28 PM
Hi there
What phone is it - it wouldn't be an iPhone by any chance? If it is, you should be aware that they are very data hungry and chew through data at an alarming rate. They can also be using up you mobile data even if you appear to be connected to WiFi at the time. All it takes is the WiFi to drop for a split second and the handset will use mobile data instead. You can prevent this from happening by turning off mobile data whilst connecting to WiFi.
You need to work out what is using up the data, and the best way to do that is by downloading a data monitoring app onto your device.
PWIAC
18-02-2015 08:36 PM
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.