01-05-2011 05:29 PM
Having been told by Vodafone that I would have my 64Gb for last Thursday, nothing arrived. Then, having phoned on Thursday evening, I was told there were no 64s in stock, there had been no 64s in stock, and they didn't know when they would be in stock. I was then put through to the online fulfilment team and waited for 35 mins on hold, so I had to quit and put the phone down. I phoned Vodafone back and asked what the termination fee would be for my current contract, and thus ending 13 years of my service to them. I ended up speaking to a very nice operative who said he would not waste any more of my time by passing me through to anyone else and that he would find out the necessary information on the iPAD2 debacle. I was promised to have my call returned within an hour on Thursday and advised not to make any decisions about terminating my contract. No one returned my call - it is now Sunday. Whatever way you look at this, this is absolutely shocking customer service. Vodafone say they value its customers, but this is not my experience, so not my experience.
01-05-2011 08:17 PM
I totally understand your frustration. As a result of being messed around by Vodafone and constantly mislead or more accurately lied to, I have cancelled my two data accounts which I had hoped to upgrade to iPad 2's. Both contracts were up for renewal in less than 2weeks time now both cancelled. Way to go Vodafone.
02-05-2011 04:51 PM
I can completely understand how your feeling and I agree that you haven’t received the service you should have done.
We'd like to look further into this issue for you and feedback
internally the experience you have received from Vodafone.
If you can reply back with the details we need, and we will be in touch.
02-05-2011 09:40 PM
I sent a complaint earlier and got an email back advising me to call to check my order status!!
I complained about the fact I had to do that very thing and that Vodafone wasn't keeping customers updated in emails or curtosy calls.
03-05-2011 03:30 PM
03-05-2011 03:46 PM
If vodafone don't deliver my Ipad 2 or give me a date they can promise the get it to me by friday(which will be 5 weeks) i will be cancelling the order and going elsewhere, also my mobile contract runs out in 3 months that will be cancelled too.
03-05-2011 11:49 PM
I was pleased, well almost pleased, when moderator BenJ seemed to take an interest in the lack of support Vodafone have offered me. So, I received the below email from him:
"To help you further we need to speak to you directly and access your Vodafone account. We're aiming to fix queries for you faster than ever, and so from now on are handling all account specific queries by phone rather than email. We'll be making call-backs between 8am and 9pm. If you're not available at a particular time during these hours, you can specify below.
Please reply to this email with:
– Your mobile number or account number:
– Your alternative contact number:
– Hours you're not available during:
And for security please include:
– Full Name:
– The second and fourth digit of your security code:
– Address including post code:
– Date of Birth:
Once we have this information we'll call you as soon as possible. We'll try and call at least three times, but if for any reason we can't get through, we'll drop you an email to let you know we've called. If it's more convenient for you, you can always dial 191 free from your Vodafone mobile, or 08700 700 191 from any other line.
So, it would seem that Vodafone wants to listen to my concerns, phone me to sort things out and we can all move on from there. Alas, no such thing, no such thing. Instead of a phone call, instead of three phone calls, I received this email today:
"It's disappointing to hear of all the problems you have had with your order and to hear that promises you were made, have been broken. I can't unfortunately give you a date for the delivery of your iPad, as the stock still isn't in stock. However as soon as we have any more information on this, then we will contact you via email to let you know of the date of delivery.
This is customer service beyond anything I recognise. Still utterly, utterly disappointed.
05-05-2011 01:28 PM
We've updated the iPad 2 delivery timescales thread today, and the information there remains the most current that we have - we have no guarantees of dates which I can provide, but please keep an eye on that thread for any new information as and when we have it.
05-05-2011 04:53 PM
What sort of delivery update was that supposed to be???? Rubbish!!! Could it not have said something about stock levels ie we don't have any 64gb Black in stock with no restock date as present!!! Not even an attempt to predict stock delivery. Why don't Vonafone just be honest, which will allow us to make an informed decision to purchase elsewhere of change provider!! Or is that the point of all this vagueness and misinformation and down right lies. Keep us in the DARK and hanging on.