I was pleased, well almost pleased, when moderator BenJ seemed to take an interest in the lack of support Vodafone have offered me. So, I received the below email from him:
"To help you further we need to speak to you directly and access your Vodafone account. We're aiming to fix queries for you faster than ever, and so from now on are handling all account specific queries by phone rather than email. We'll be making call-backs between 8am and 9pm. If you're not available at a particular time during these hours, you can specify below.
Please reply to this email with:
– Your mobile number or account number:
– Your alternative contact number:
– Hours you're not available during:
And for security please include:
– Full Name:
– The second and fourth digit of your security code:
– Address including post code:
– Date of Birth:
Once we have this information we'll call you as soon as possible. We'll try and call at least three times, but if for any reason we can't get through, we'll drop you an email to let you know we've called. If it's more convenient for you, you can always dial 191 free from your Vodafone mobile, or 08700 700 191 from any other line.
Kind Regards
BenJ
eForum Team
Vodafone UK"
So, it would seem that Vodafone wants to listen to my concerns, phone me to sort things out and we can all move on from there. Alas, no such thing, no such thing. Instead of a phone call, instead of three phone calls, I received this email today:
"It's disappointing to hear of all the problems you have had with your order and to hear that promises you were made, have been broken. I can't unfortunately give you a date for the delivery of your iPad, as the stock still isn't in stock. However as soon as we have any more information on this, then we will contact you via email to let you know of the date of delivery.
Many Thanks
Woody
eForum Team"
This is customer service beyond anything I recognise. Still utterly, utterly disappointed.
