13-06-2011 01:07 PM
So im waiting on my iPad 2 - I have phoned Vodafone - people keep telling me different delivery times
I want to know as I have not been told by any emails at all!
When did other people recieve theres?
13-06-2011 01:27 PM
Unfortunately, I'm still waiting for delivery also. What is extremely frustrating is the lack of and conflicting information from Vodafone.
I placed my order in store on the 31st May, as they were out of stock, they helpfully placed the order online. Initially they told me it could be a few days. Having not heard anything from Vodafone for a couple of days (not by email, phone or text). I called the helpline and was told that it would be delivered by the end of the week. Again I waited and called again, and was told it should be delivered today... nothing.
I've just spent 20 minutes on the phone and have spoken with 3 Vodafone representatives (191, online store and wearhouse). Now they aren't even providing estimates of time but simply state that it is out of stock and will be delivered when the stock is fufilled but cannot give an estimate of when this is likely to be... maybe this week... maybe not.
I really find this dissapointing. While I understand that it may be difficult to meet some demand. I at least think Vodafone should be upfront and state from the outset the it may take up to a month or longer to fufil the order. Instead of conflicting information. Also, the lack of contact from Vodafone regarding the issue is frustrating. I've only had two automatic emails. For any information, I've had to chase Vodafone representatives on the phone.
It makes me wonder if I would receive better service with another provider.
14-06-2011 05:49 AM
28-06-2011 09:56 PM
I know that vodafone at the mercy of apple but a consistent message would be good and emails saying we are still working on your order but don't give anticipated timescales leads to people feeling dissatisfied with customer service with the company. Think a uniform message and more transparent updates should be the norm - not the service I have come to expect from Vodafone - sales may mean bonuses but I think in the long term you are making a rod to break your own backs!!
29-06-2011 07:55 PM
well, i rang up today. Having placed my order last week i was eager to get my ipad, i was told that the warehouse are expecting a large delivery of ipads this week, latest next monday. So, will see what happens i guess, i hope someone from Vodafone can confirm the information i have is correct unless he was trying to palm me off.
29-06-2011 10:03 PM
well lets hope they sort themselves out or they will be loosing a lot of valuable customers who will go elsewhere. Cant seem to understand the fact how orange seem to have ipads in stock and Vodafone take forever to receive them.