05-09-2012 03:00 PM
Thank you for your post and a very warm welcome to the eForum.
So we can assist you with this please follow the Private Message I have sent to you, once we have your response either myself or one of the team will be in touch as soon as we can.
You can find your PM inbox here.
17-09-2012 10:10 PM
I have had the same problem, I have not set a pin up with any one. Joined through 'phones for you' and when I upgraded my contract in the vodafone store the contract with 'phones for you' stoped and I started a knew one, I have no paper work with any details of my new contract so I do not undertand what my PIN is?
26-09-2012 08:09 PM
I'm a new customer and would like to find out my account number. Apparently it's a requirement if I want to bring my current phone number with me, but it still isn't included in the 'welcome' email.
I've followed the advice elsewhere about texting 97886, and had the unhelpful reply about being ineligible for an upgrade. After ten minutes of muzak, Customer Services cut me off and went home for the night.
I'm not getting the best impression of Vodafone here, and I'd appreciate some help. Thanks.
28-09-2012 08:18 AM
You can find the different ways to find your account number in our FAQ’s page here.
I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.
If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.
21-12-2012 10:14 PM - edited 21-12-2012 10:15 PM
Hi Ian and welcome to the forum,
Try the instructions in this link
03-01-2013 11:50 PM - last edited on 04-01-2013 01:07 PM by Matt_Vodafone
This is the biggest joke I've ever com across. I just taken up a contract with Vodafone and my immediate thought is why did I bother after 8 wonderful years with Three. GIVE ME ###### ACCOUNT NUMBER PLEASE!!!! Why is this so difficult. Your suggestion does not work in your FAQ and your lines are shut. What kind of service are you offering here? I only want to register so I can port my old number across. Why is it so bloody difficult. Give me my account number NOW or I will be cancelling my contract as I have 7 days to do this. One word: PATHETIC
04-01-2013 04:39 PM
I got a HTC Windows Phone 8S yesterday and I have no data connection and I cannot register my phone because I can't get my account number, I have text 'Account' followed by my postcode and it says "you are not eligible to upgrade your account" and without it I can't register my phone.
Can you please help me find this and also if you have any other ideas to why I have no data connection please inform me.
04-01-2013 04:44 PM - edited 04-01-2013 04:45 PM
Hi there TOmmyAllain
You can get your account number by following the instructions in this link:
Finding out your Vodafone Account number
The quickest and easiest way to set up Internet and Picture Messages on your phone is by texting web to 40127. That should send the correct settings to your phone and configure it for both Internet and MMS messages. If that doesn't go through, you can enter the settings manually following the details in the link below:
05-01-2013 09:28 AM
I'm sorry the FAQ didn't help.
I've sent you a both PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.
09-01-2013 12:00 PM
I've popped you a PM if you could reply back I'll get the details that you require
You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.