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Where Do I Find My Account Number or PIN?

davidbarker
1: Seeker
There might be a really obvious answer I'm missing, but I'm trying to register for the online services & am being asked for my account number or PIN. As far as I know, I don't have either?

I received the iPhone 4 on Friday and my number just became active today (after porting from O2), but the only kind of reference number I seemed to have on any email or even the documentation that came with the phone is the order number, beginning with 'o'.

If anyone can help, I'd be very grateful!

Thanks,
David
1 ACCEPTED SOLUTION

Hi kayliczkowski

 

You can find out how to request your account number on our Top Ten Vodafone Questions. The easiest way is to text the word ACCOUNT + your full postcode to 97886. Should you be unable to use this service, you can also use the e-mail link provided in the Top Ten Questions and we'll e-mail the account number to you.

 

We're unable to e-mail your PIN number as we don't have full access to PIN numbers for obvious security reasons.

 

Thanks

 

Simon

 


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336 REPLIES 336

emilyyjane11
2: Seeker
2: Seeker

Hello,

 

I am a new pay monthy customer and can't seem to get my account number even when texting 97886 so can you please email it accross to me as I require it to keep my old phone number

 

look forward to hearing from you

 

Thank you!! :Smiling:

Ben_H
Moderator (Retired)
Moderator (Retired)

Hi emilyjane11,

 

Welcome to the eForum. :Smiling:

I believe the 97886 number will only work once you've paid your first bill. Your account number should be on any paperwork or emails we've supplied with your deal.

If you've not got them to hand, I've sent instructions on how to reach my team here. You can also ask for your account number from Live help. :Winking_smiley:

Cheers, Ben

 

harvester208
2: Seeker
2: Seeker

I too am also struggling to find my monthly account number, i just came to you via mobiles.co.uk and need it in order to port my number.

Please help, 

Harvey

Hi harvester208,

 

Email us here and we’ll be able to get you the details you need.

 

Thanks,

 

Andy

showit
1: Seeker

please can you send me my account number

Sukhi
Moderator (Retired)
Moderator (Retired)

Hi showit,

 

See ways to get your Account Number, if that does not work get in touch here :).

 

Thanks,

 

Sukhi

 

I too need my account number so that I can port my number. I am running out of time! All the links above lead me to a page that is no longer valid. The email links lead me to the private message pages but who do I send one to? 

im having trouble getting this to, iv even text the number twice and got no reply

I just went into support and opened a chat. I now have my account details.

 

Thank u allpets it worked