Apple

[davidbarker]

There might be a really obvious answer I'm missing, but I'm trying to register for the online services & am being asked for my account number or PIN. As far as I know, I don't have either?

I received the iPhone 4 on Friday and my number just became active today (after porting from O2), but the only kind of reference number I seemed to have on any email or even the documentation that came with the phone is the order number, beginning with 'o'.

If anyone can help, I'd be very grateful!

Thanks,
David

[AnnS]

You can find your account number on your welcome to Vodafone letter, by texting ACCOUNT to 97886 or by calling Customer Care on 191 (08700 700 191) if you are calling from a landline.

The PIN is for security which you use when contacting Customer Care for identification. You set this up with Customer Care and it is your choice of four numbers.

[Moderator]

Hi David,

Many thanks To AnnS for providing the information you were seeking, thanks Ann .

Should you need any further assistance, don't forget to check out our comprehensive online help centre.

Thanks

eForum Fast Response

[davidbarker]

Thanks for the info! I ended up calling them as the text came back telling me I wasn't eligible for an upgrade... not sure what that was about! lol.

Of course, now I'm stuck when trying to enter it because of the bug with the submit button, but that's another problem.

Thanks again!

[lewincg]

Thanks for the info! I ended up calling them as the text came back telling me I wasn't eligible for an upgrade... not sure what that was about! lol.

Of course, now I'm stuck when trying to enter it because of the bug with the submit button, but that's another problem.

Thanks again!

I'm in the same situation - ported from o2, didn't get a welcome letter and when I texted as above I also got the "not eligible for an upgrade" message!

Now on hold for customer services.... (10 mins so far!!)

[coralamber]

I'm in the same situation - ported from o2, didn't get a welcome letter and when I texted as above I also got the "not eligible for an upgrade" message!

Now on hold for customer services.... (10 mins so far!!)

Seems like a lot of people are jumping ship from O2 lately, I've just moved and as I did it online, didn't get a welcome letter, and the text thing also didn't work! I was given the same "not eligible for upgrade" response.

I hope when I phone tomorrow morning, I won't be on hold for too long!

[JHayes]

I have the same problem as above, moved from Orange got sent a sim card with no welcome letter, now I can't get my account number... Very frustrating!! Sort it out Vodafone!!

[George]

Hi JHayes,

Thanks for posting, I can understand how annoying this must be. Have you tried texting ACCOUNT to 97886? If so, did you receive the message that you're not eligible to upgrade yet? If that's the case then please reply to the email that I've just sent you and we'll be able to send this to you.

George

eForum Team

[traleegirl]

Hello first post!

I'm having exactly the same problems......no account number or pin and the text just gives me the 'no upgrade message'!!!

[James]

Hi Traleegirl,

Welcome to the Vodafone eForum from all of the team.

You don't need to worry about this, I have sent you a quick email to the address you have used to register with us, simply reply to this with your details and i will get one of our team to get all of the details you need.

James

eForum Team

If you would like to give me any feedback regarding my service today please fill in our short feedback survey.

[oliviaaevans21]

i have exactly the same problem!!

i keep getting the 'unable to upgrade' message and all i want is my account number! help please

[Wayne]

Hi oliviaevans21 and welcome to the eForum

Thanks for your post on this too. I'm sorry to hear that you are having trouble with this.

I'll send you an email over to the email address that you registered with. All you need to do is hit reply and fill in all of the information it asks for. We'll then get back to you as soon as possible

Thanks

Wayne

eForum Team

[simo2905]

Hi,

I'm having the same problem, want to find out my account number and texting the number received the response 'sorry you are not eligible for an upgrade'. Need it to access my bill, thanks for any help.

Simon

[Wayne]

Hi simo2905 and welcome to the eForum

Not a problem at all, I'll send you an email over to the email address that you registered with. All you need to do is hit reply and fill in all of the information it asks for. We'll then get back to you as soon as possible

Thanks

Wayne

eForum Team

[LittoDitto]

Ditto.
I have the same problem too. Please could I have an e-mail? I can't retrieve my Account Pin / Number.  

[bertyb]

There used to be a text message you could sent with Account and then your postcode to a number, but to get this quickly call 191 from your handset (before 8pm) and you can get it

[LittoDitto]

I looked through the past post and tried text ACCOUNT to 97886, but like the other people, I got a reply saying "not eligible for an upgrade"

Please help!

[chevy3000_18]

hi, ive tried txtin account but get the same message as every1 else, is there any other way to get it x 

[Vampfy]

Not sure what's happening with all of the above posters.. here's what I get when I text..

[Lee]

Hey LittoDitto and chevvy3000_18,

Thanks for your posts. I've just sent you both an email. All you need to do is reply with the requested details and we'll let you know your respective account numbers.

Cheers,

Lee

eForum Team