15-06-2011 01:18 PM
16-06-2011 06:23 PM
ive just got the sony ericcson xperia arc on pay monthly and i text 'account' to 97886 and it said the same to me about not bein eligible for upgrade,can you send me an e-mail or do something so i can access my account? thanks danny
18-06-2011 01:10 AM
Hey dannya, meganjones, vivianli,
An email is on its way to you all now, please reply with as much of the information as possible and we will be able to get you your account numbers.
If you have any comments regarding how I have handled your query today, please complete our short feedback survey.
19-06-2011 11:26 AM
20-06-2011 02:52 PM
I to am having the same problems. I've sent the text and all it says is i'm not eligible for an upgrade. I don't know my pin, don't remember making one nor do i know my account number. I need this to get into my bill details and sort my mobile internet out.
22-06-2011 12:17 AM
Hey, I've been having the same problem for a long time and I'm feeling pretty exasperated (I can't ring customer services because of my anxiety of talking to people I don't know, weird, I know).
To get it done by e-mail would be amazing, if anyone could help..
30-06-2011 11:50 AM
Insertname28 - As a customer who has been with us for long enough to be upgrading, you may be a different case. If you have registered for My Account at any time, then when you log in you can select any invoice in the billing centre and you'll be able to see the account number at the top of each page.
If not, or if you want to want to discuss upgrade options with the upgrades team, then reply back to the email I've sent you!
Shelleysaurus - I'm popping you an email as well to respond to with your details. We get those, we'll be back with you as soon as possible and we'll be happy to get this for you!
01-07-2011 05:26 PM
Am trying to register on My Account online but am having trouble as I need either my PIN or Account number to get full acess, and I don't have neither. I tried the 97886 route but that didn't work, telling me am not eligible for upgrade.
Is there any way I can obtain some info regarding my package? I would like some confirmation about what I pay for too, when I took the SIM Only package on the phone the rep added some data to it but am not sure if its included. Need some help please.
Thanks in advance.
03-07-2011 03:57 AM