Apple

[Martin]

Hi lc

Welcome to the eForum Community

I have just sent you an email so that we can get you your account number. If you can reply back to that with the relevant information, we will get back to you.

Thanks

Martin

eForum Team

[dannya]

ive just got the sony ericcson xperia arc on pay monthly and i text 'account' to 97886 and it said the same to me about not bein eligible for upgrade,can you send me an e-mail or do something so i can access my account? thanks danny

[meganjones]

Please could you also send me an email, as I cannot find my account or pin number so I cant check my balance, usage ect online.

thanks  

[viviannnli]

Hi,
Can you send me an email as well? because I also cannot find my account or pin nubmer.
Cheers

[James]

Hey dannya, meganjones, vivianli,

An email is on its way to you all now, please reply with as much of the information as possible and we will be able to get you your account numbers.

James

eForum Team

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[Stephlean]

I'm having the same problem! I just need my account number so I can pay my bill.
I'm pretty fed up of having to call customer services for everything  

[dannya]

hi dont suppose you no when ill get the emai?

[Dave]

Hi dannya,

I don't know why that hasn't reached you already.

I'll resend the email for you - can you check your junk filters and folders to make sure it's not being blocked in any way?

Hi Stephlean,

There's an email coming your way as well.

Dave

eForum Team

[Danbum]

I to am having the same problems. I've sent the text and all it says is i'm not eligible for an upgrade. I don't know my pin, don't remember making one nor do i know my account number. I need this to get into my bill details and sort my mobile internet out.

[linda84]

I am having the same problems, cant find my account number, have no letter and the text message says i am not eligible. Please can you send me this email thanks.

[hitthehighnotes]

Hey, I've been having the same problem for a long time and I'm feeling pretty exasperated (I can't ring customer services because of my anxiety of talking to people I don't know, weird, I know).

To get it done by e-mail would be amazing, if anyone could help..

Thanks

[James]

Heya Guys,

Emails are on there way to you now, please reply with your details and we will get you all of the information that you need.

James

eForum Team

[domoboy]

me too please

[Michyx]

Hi I need my account number too please

[Wayne]

Hi domoboy and Michyx

Thanks for both of your posts here.

Emails will be on the way to you shortly.

Thanks

Wayne

eForum Team

[Insertname28]

heyy

I could also do with one of these emails as i currently keep getting an upgrade message on my phone

Thanks in advance

[Shellysaurus]

Yeah, same here could you email me also as i dont have my account number...

[Dave]

Hi guys,

Insertname28 - As a customer who has been with us for long enough to be upgrading, you may be a different case. If you have registered for My Account at any time, then when you log in you can select any invoice in the billing centre and you'll be able to see the account number at the top of each page.

If not, or if you want to want to discuss upgrade options with the upgrades team, then reply back to the email I've sent you!

Shelleysaurus - I'm popping you an email as well to respond to with your details. We get those, we'll be back with you as soon as possible and we'll be happy to get this for you!

Dave

eForum Team

[Rashid85]

I am new to Vodafone and last week I changed from PAYG to SIM Only. I haven't received a welcome letter detailing important info regarding my account like a PIN and Account number, and what's included in my package etc.



Am trying to register on My Account online but am having trouble as I need either my PIN or Account number to get full acess, and I don't have neither. I tried the 97886 route but that didn't work, telling me am not eligible for upgrade.



Is there any way I can obtain some info regarding my package? I would like some confirmation about what I pay for too, when I took the SIM Only package on the phone the rep added some data to it but am not sure if its included. Need some help please.



Thanks in advance.

[Wayne]

Hi Rashid85 and welcome to the eForum

Thanks for your post here. I'll send you an email over to the email address that you registered with so that we can get this sorted for you.

Thanks

Wayne

eForum Team