Apple

[Michelle]

Hi Guys

I’m sorry to see that you’re having issues obtaining your account number; I’m not sure why this is happening so I will feed this back and get this looked into.

Can you please reply to the email I have sent to your registered email address so one of the team can sort this out for you.

Thanks

Michelle

[christiansinoag]

hi ive tried texting and it says im not eligible? is there another way to find out the account number and pin?

[reecebirkett134]

im having the same problem can't get my account number and when i text i get a reply about not been able to upgrade

[balog123]

i cannot find my account number or pin as i have forgotten my four digit security number. i need to have either one as otherwise i cant login to my account to view and pay my bills! 

[fshiels]

Hi, I also cannot find my account number as it says I am not eligible to upgrade when I text 97886. Please help! thanks

[Trev]

Hi Guys.

If you’d like us to email you back with your account details just go to the “Contact Us” link. Then complete the form but you need to complete the “subject*” heading as follows:

EFT165 – Your eForum query

This will ensure the email is routed directly to the eForum team.

Trev

[madbadrob]

Likewise i cant get my account number.  Have text account and postcode to 97886 and got told im not elligible to upgrade my account.  Now as I am to get online billing how the hell am I supposed to view that without this information

Rob

[imsarahlou]

I am having the same problem please could you send me my account number and pin also?

thanks

[markiedtheman]

I am also having problems with locating my account number.

Can you please send to me via email.

[James]

Hey Guys,

If you are having trouble in getting your account number after sending the text please follow the instructions in Trev's post above and one of the team will be able to assist you further.

James

eForum Team

[taganisted]

Hi, I can't seem to find my account number anywhere on my paperwork and haven't recieved a particularly helpfull reply via text. Any chance of an email? Thanks

[James]

Hey taganisted,

If you take a look at Trev's post it gives you all the information you need to get this all sorted.

James

[fayelapidge]

Having the same issue.

Got my new iPhone 4 today, and now to register its asking for a pin/account no, and i don't remember making one?

I've tried texting account to 97886 but just the same email saying i'm not due for an upgrade.

Can anyone help me?

Thanks!

[George]

Hi fayelapidge,

Firstly, a very warm welcome to the eForum .

I've sent you an email so that we can check your account number. If you reply with all the details, then we'll be in touch as soon as we can. Alternatively, if you give customer services a call on 191/08700700191 then they'll be able to advise you of it.

Kind Regards,

George.

[JadeGoodall]

I dont have these either.

Can i have the e-mail please???

Thanks

[ksbobko]

hi. 

Could i get the email to find my account number and pn please.

Thank you

[leannebrown7]

Having the same problems and getting bit fed up now with all this not to mention with Vodafone. I called 191 and requested a call back. When they called back they then hung up on me then second call back failed to come! Need to pay my bill as you failed to take the money and now i cant see my account! Yet more horrendous service from vodafone!

[Wayne]

Hi JadeGoodall, ksbobko and leannebrown7

First of all, welcome to the eForum to all of you

I’ll get an email sent over to the three of you so that we can get this sorted. Simply hit reply and fill in all of the information it asks for. We’ll then get back to you as soon as possible.

Thanks

Wayne

[stubbs12]

Same problem with 'upgrade' text, coul vodafone send the email for account number please

Thanks

[James]

Hey stubbs12,

If you take a look at Trev's post it gives you all the information you need to get this all sorted.

James