Apple

[vickiejane]

I'm having the same problem, text the number and I get a reply back about not being eligible for an upgrade and customer support is closed.. help?

[DaveCD]

Hi vickiejane

Thank you for your post and a very warm welcome to the eForum.

So we can assist you with this please follow the Private Message I have sent to you, once we have your response either myself or one of the team will be in touch as soon as we can.

You can find your PM inbox here.

Many Thanks

DaveCD
eForum Team

[alexandra91]

I have had the same problem, I have not set a pin up with any one.  Joined through 'phones for you' and when I upgraded my contract in the vodafone store the contract with 'phones for you' stoped and I started a knew one, I have no paper work with any details of my new contract so I do not undertand what my PIN is?

regards

Alex

[Andy]

Hi alexandra91,

We've added a section to our Forum FAQ's that will assist you with your query, you can find it here.

Thanks

Andy
Moderator

[West107]

Hi, I'm having the same problem - texted and got the ineligle reply

[Ben_H]

Hi West107,

There are alternative options for getting your Account Number in the link that my colleague Andy has supplied in the post directly above yours.  

Cheers, Ben

[InternetMan]

Hello

I'm a new customer and would like to find out my account number. Apparently it's a requirement if I want to bring my current phone number with me, but it still isn't included in the 'welcome' email.

I've followed the advice elsewhere about texting 97886, and had the unhelpful reply about being ineligible for an upgrade. After ten minutes of muzak, Customer Services cut me off and went home for the night.

I'm not getting the best impression of Vodafone here, and I'd appreciate some help. Thanks.

[James]

Hi InterMan,

You can find the different ways to find your account number in our FAQ’s page here.

James

[andrews297]

I'm also having the same problem. Please could you assist and advise my account number.

Many thanks !

[Andy]

Hi andrews297,

We've added a section to our Forum FAQ's that will assist you with your query, you can find it here.

Thanks

Andy
Moderator

[ianjenkins92]

having the same problem need help asap!

[jeffkinn]

Hi Ian and welcome to the forum,

Try the instructions in this link

http://forum.vodafone.co.uk/t5/Top-Questions-and-Getting/Managing-your-account-and-usage/m-p/957561#...

[ST21]

This is the biggest joke I've ever com across. I just taken up a contract with Vodafone and my immediate thought is why did I bother after 8 wonderful years with Three. GIVE ME ###### ACCOUNT NUMBER PLEASE!!!! Why is this so difficult. Your suggestion does not work in your FAQ and your lines are shut. What kind of service are you offering here? I only want to register so I can port my old number across. Why is it so bloody difficult. Give me my account number NOW or I will be cancelling my contract as I have 7 days to do this. One word: PATHETIC

[TommyAllain]

I got a HTC Windows Phone 8S yesterday and I have no data connection and I cannot register my phone because I can't get my account number, I have text 'Account' followed by my postcode and it says "you are not eligible to upgrade your account" and without it I can't register my phone. 

Can you please help me find this and also if you have any other ideas to why I have no data connection please inform me.

Thank You

Tommy

[drey_p]

Hi there TOmmyAllain

You can get your account number by following the instructions in this link:

Finding out your Vodafone Account number

The quickest and easiest way to set up Internet and Picture Messages on your phone is by texting web to 40127.  That should send the correct settings to your phone and configure it for both Internet and MMS messages.  If that doesn't go through, you can enter the settings manually following the details in the link below:

How do I set up my phone for internet access and picture messaging?

[Lee]

Hi guys,

I'm sorry the FAQ didn't help.

I've sent you a both PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.

Cheers,

LeeH

[smm123]

Hi,

I'm tryting to get hold of my account number so I can manage my account online, could you help me pleaes?

Thanks

Susannah

[smm123]

I tried texting the number provided in this thread and got the "sorry you're not eligible to upgrade..." message. 

[Sukhi]

Hi smm123

I've popped you a PM if you could reply back I'll get the details that you require

You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

Thanks

Sukhi

[asifcml]

hi, i'm having the same problem. I've tried txting and get the same "your not eligible..." reply. is their another way of finding it without having to call?