Apple

[deano722]

hey can i get that email aswell tried everythin else with no luck

[Wayne]

Hi Briankins and deano722 and welcome to the eForum

I’ll send you an email shortly so that we can sort this for you

Thanks

Wayne

eForum Team

If you have a spare minute could you please take the time to fill out a short feedback form about me?

You can do so here

[kitturner]

This sounds very convoluted - so this can only be solved by googling the problem, registering on your forum and requesting you contact us?

It seems like a common problem that should bve solved in a more straight forward manner.

A simple 'help' or 'what's this?' link on the box that requests the pin would aid customers.

Please contact me ASAP, I need to access my bill.

Thanks,

Kit

[mari1970]

Hi kitturner, this can be resolved very quickly by calling 191 from your phone, and speaking to Customer Care..

After a few security questions they will be able to provide you with your account number and also set up a PIN for you..

[James]

Hi Kitturner,

Welcome to the Vodafone eForum from all of the team.

Can I ask if you have managed to get this sorted by following the advice given by mari1970?

If not, simply reply to the email that I have sent you and I can get one of our team to get you all of the information that you need.

James

eForum Team

If you have any comments regarding how I have handled your query today, please complete our short customer feedback survey.

[amylou0103]

I have the exact same problem as these many many other people, could you not send out the account numbers printed on the information that comes with the phone?! 

Please can you send me the email to get the account number with.

Amy.

[James]

Hi Amy,

You don’t need to worry as an email is on it’s way to you now, please reply with your details and I will be able to get one of our team to look at this for you.

James

eForum Team

If you have any comments regarding how we have handled your query today, please complete our short feedback survey.

[Scunner]

I am yet another new port just arrived from o2. Not impressed so far - to complete my registration I have to give my account number or pin, I have been given neither. Followed advice in this topic, to text ACCOUNT to 97886, but like the other people, I got a reply saying "not eligible for an upgrade". I DON'T WANT AN UPGRADE, I JUST WANT MY ACCOUNT NUMBER.

Why can't Vodafone just email your account number when they email your welcome message? Why is it so difficult to get a simple account number? I am asking this question in this topic one year and 4 months after the original poster had the problem - why over a year later has this irritating problem been left unresolved. What's the big secret that makes vodafone need your account number from you, but not give it to you in the first place!!!

Can anyone tell me how I can get a basic part of the online registration process, my account number. I don't want anyone else's, I just need mine so I can use the Vodafone website.

Ta

Keith

[Scunner]

Hellooooooooooooooooo

Does anyone read this forum (from Vodafone I mean) - or am I wasting my time asking for advice on getting my account number here?

Thanks!

[dtbuck]

Hey can I get one of those emails? Struggling to find my account number.

[Scunner]

Not from here, I've been waiting for a reply for a day and a half...

[lc1989]

hi, im having the same problem, could i also have the email please?

thanks

[mari1970]

Hi, the quickest way to get your account number is to call Customer Care on 191 from your phone.. After a few security questions they will be able to provide this for you and also set up a PIN

[Lee]

Hey guys,

I'm sorry for the late reply but we're busier than ever right now which means it's taking longer than we'd like to respond to messages.

First of all, you can get your account number by the means mari1970 provided, or you can request the account number by text.

To get your account number by text, simply follow the below instructions:

Create a new message to 97886

Type "Account" and your postcode

Send

The message should look like this example- Account NW1 1WN

If this doesn't work then please reply to the email I've just sent to your all and we'll be in touch.

Cheers,

Lee

eForum Team

[52044]

I am left with an iphone 3gs after my employer went into administration.  Would like to use phone for my personal use but obviously have no way of contact my employers for account details or to release phone.  Advice please

Have tried texting to 97886 but cannot get assistance needed.

[shizzleRizzle]

Hey having same problem, so annoying....

 I have txt the number , with the reply off ' no upgrade available' :-/

I have a letter here regarding DD details with an account number at top, and jus keeps saying its wrong!!

[wigstarz]

I am getting the same message as everyone else when I text. Can you please send me instruction to my email to get my account number. thanks.

[jwilts]

Can I get one of the e-mails too please? Having some real problems with my account and could really do with knowing my account number.

Thanks

[Scunner]

This really is outrageous - coming up 2 years after this topic first highlighted the issue, people are STILL expected to Google the problem, find this forum, post and wait for a reply. This problem would take 30 seconds to sort out properly and permanently!!!

[mandingo77]

The sensible view would be to call customer service to get the number wouldnt it.

I can believe that you didnt think of this, outrageous